Unlimited Full Works mobile plan - roaming

Cheezus1984 · ‎28-02-2025

Hi,

Just spent 30 mins on the phone with EE and got told different things.

The plan information on the EE app states, "No charge roaming in EU and further".

I'm planning on using a SIM only plan to give me a means.of hotspotting whilst away for a week so I can keep on top of some work stuff.

I asked EE what "no charge" means. One person told me that even though the plan is unlimited in the UK that roaming would have a 50gb cap on it for fair usage. I asked what charges there'd be if I went beyond that and they didn't know. They then put me onto a colleague who said that there is no 50gb cap and I'd get unlimited data whilst roaming as part of my plan.

Can anyone clarify what the specifics actually are, please?

TIA

Schockwave · ‎28-02-2025

@Cheezus1984 , the first one was correct, you get 50GB free usage per month, as part of roaming, you would then have not pay after that, which you can check here:

https://ee.co.uk/help/mobile/roaming/roaming-costs

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

Schockwave · ‎28-02-2025

@Cheezus1984 , the first one was correct, you get 50GB free usage per month, as part of roaming, you would then have not pay after that, which you can check here:

https://ee.co.uk/help/mobile/roaming/roaming-costs

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.