08-02-2024 10:15 PM
After joining EE, as I was told of its excellent coverage, I find it possibly the worst, of all of the mobile network services.
I live in Oxford, and it’s a terrible reception, both at home and around the city. It does my business no good whatsoever when people cannot hear me, or I can’t hear them. I must leave even after 2 months. Does anyone know if I can leave without a penalty, as this network simply doesn’t work for me.
08-02-2024 10:46 PM
Have you reported your fault, and given EE ample opportunity to rectify it?
A first-line check is whether your coverage broadly matches that of the coverage checker - does it? https://coverage.ee.co.uk/coverage/ee and "check coverage"
Do other EE users locally, have the same issues in the same locations? That alone would be good evidence of a network issue.
09-02-2024 10:03 AM - edited 09-02-2024 10:03 AM
Morning @Captainscarletm
Thanks for coming to the community.
Just to add, we now have a Coverage in Oxford - The EE Community post where you will find the latest updates for the area.
Leanne.
09-02-2024 04:10 PM
I don’t think you do, as I, and many people I know on ee, still complain about the poor coverage, I have been in contact with ee today, to see if they can rectify this issue.
19-02-2024 11:44 AM
Unfortunately there is no fault, the coverage in Oxford has been very poor for years - their map is misleading at best.
19-02-2024 08:31 PM