Network and data problem

[Julieta1]

Hi i cant make call and movile data, i need help as urgent as posible! Thanks 

[Julieta1]

when i try to call it doesnt ring and i cant recive calls. Please I need a solution 🙏

[James_B]

Hi @Julieta1,

Do you hear a recorded message when trying to make a call?

James

[Julieta1]

No i dont hear anything

[James_B]

Hi @Julieta1,

Are you able to make calls if you connect to WiFi? (Please make sure WiFi Calling is activated)

James

[Julieta1]

No i cant, if i call via whatsapp connected to wifi it works.

[James_B]

Thanks @Julieta1

There could be an issue with your account if calls aren't connecting over WiFi either.

Please get in touch with Customer Care so a member of the team can help. You can chat online via our Contact us page.

James