@AdamC55 wrote:
When I use 'check coverage' states no known problems in the area
No reported problems is usually the result from a "Check status" search, but all the same.
The next source of investigation should be to identify if this problem is phone or network-related.
Do you have problems in other areas? Do other EE users have similar problems in this location? These are both tests that will narrow down the potential issue.
Having a 5G-capable device does cause an additional complication - that your phone will (by design) prefer a 5G-service over a 4G-one, and this will inevitably give you weaker perceived service even if you're still able to use your phone without issue. The 5G network isn't as expansive or dense as the 4G one is, that's in the nature of a relatively early-stage rollout. You may be able to experiment with disabling 5G on your phone, to see whether this improves the perceived service.
All that said, if your phone is showing no-service when others are working OK, that's a cause for concern.
