Mobile internet a shambles today
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22-06-2023 09:19 AM
Mobile internet speed sitting below 1MBPS sometimes spiking up to 10MBPS and disconnecting completely every 5 minutes or so, has been the case for the past 3 hours. Done the usual restart nonsense, definitely a network problem, might not be noticeable with general usage but when USB tethering it's an absolute nightmare.
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22-06-2023 09:27 AM
Hi @finnleeey,
Have you used the Network Coverage Checker to check for any coverage issues or problems in your area?
Thanks,
Alex


Useful Links: My EE | Live Chat | Bills | Usage | Network Coverage Checker | Abroad | APN Settings | PM
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22-06-2023 09:35 AM
Says no issues, but the fact that the page timed out then took 2 minutes to load would point to that not being the case.
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22-06-2023 09:39 AM
What device are you using?


Useful Links: My EE | Live Chat | Bills | Usage | Network Coverage Checker | Abroad | APN Settings | PM
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22-06-2023 09:42 AM
Oneplus 7
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22-06-2023 09:45 AM
So a pretty modern device.
If you have already tried resetting network settings, ensure that the APN settings are correct.
If it still is unstable, then give 150 a call as there may be an issue that has not been identified yet.
Thanks,
Alex


Useful Links: My EE | Live Chat | Bills | Usage | Network Coverage Checker | Abroad | APN Settings | PM
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22-06-2023 10:26 AM
APN settings were correct. I'm not wasting an hour on the phone, especially when a bunch of people are in the EE twitter replies saying they can't get through.
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22-06-2023 10:38 AM
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22-06-2023 11:04 AM
Hi @finnleeey,
I'm sorry to hear you're experiencing problems with your mobile data speeds.
Please use the 'report a problem' button on the Network Status Checker and the team will be happy to take a look at it for you.
James
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29-07-2023 08:59 PM
@James_B Same problem all day today, is this going to become a regular occurrence?
