Can’t get service at all

Jturton03
Visitor

‎30-07-2023 10:26 AM

I got a new contract for my iPhone 14 and I got a new sim and put it in and it didn’t give me service tried everything possible to sort it got service lasted 5 days and now I can’t get it back been a full 24hours without service don’t receive messages calls can’t make them either don’t have access to my data can’t do nothing but use my home wifi and can’t find any actual help anywhere 

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎30-07-2023 11:49 AM

Hi @Jturton03 

  • Are you in the UK? 
  • Is your iPhone unlocked?

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Schockwave
EE Community Star
EE Community Star

‎30-07-2023 12:50 PM

@Jturton03 , do you still have your old SIM card? Is that still working? You do not need to use the new SIM card if the old one is still working, have you tried that?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.