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London undergroud wifi problem

Victor19
Investigator
Investigator

‎13-10-2022 11:09 AM

I try to connect on london undergroud ee auto wifi and i get this error: “ unable to join the network. EE auto-wifi”

 

I am 2 years old prepay coustomer with 15£ pack every mounth. I already called 150 over 10 times and the problem is not solved. I own iphone 13 pro.

0 Helpful
5 REPLIES 5
Schockwave
EE Community Star
EE Community Star

‎13-10-2022 12:17 PM

Hello @Victor19 ,

Have just taken a look in another thread. Have you selected EE Wifi-Auto from the selected lists?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
Victor19
Investigator
Investigator
In response to Schockwave

‎13-10-2022 12:56 PM

3B6BBE21-8B43-4958-94DE-BBD1D5BAE5B8.png

 yes, ofcourse!

0 Helpful
Leanne_T
EE Community Support Team
In response to Victor19

‎13-10-2022 01:20 PM

Hi @Victor19

Thanks for coming here. 

This will need investigated further for you, please get back in touch with our Tech Gurus by calling 150. 

Leanne.

0 Helpful
Victor19
Investigator
Investigator
In response to Leanne_T

‎13-10-2022 01:44 PM

Sorry but i already call 150 many times. Please ask someone to call me back please.

0 Helpful
Leanne_T
EE Community Support Team
In response to Victor19

‎13-10-2022 02:01 PM

Hi @Victor19

Sorry, we have no account access on the community. 

The team will have access to your previous calls and see what has been tried and let you know the next steps. 

Leanne.

0 Helpful