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Re: Text messages about missed calls without the phone ringing

pamdriving87
Investigator
Investigator

‎08-10-2022 02:31 PM

This has happened to me as well. I will have a message to say i had a miss call and my phone hasn't rung. Sometimes my phone has been in my hand so I am not understanding why is this is happening. Are some of the number coming through getting blocked as i have set my phone to stop private number and scam number for calling. Can you help me please. 

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13 REPLIES 13
Leanne_T
EE Community Support Team

‎08-10-2022 03:02 PM

Hi @pamdriving87 

Thanks for coming here. 

Does this happen with numbers you have stored in your contacts? 

Is this happening in more than one area? 

Leanne.

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pamdriving87
Investigator
Investigator
In response to Leanne_T

‎08-10-2022 06:30 PM

hi Leanne,

Yes this also happens with saved number in my contact. The only reason i know is my friend tells me and i informed them i had no message or anything on my called list. 

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Leanne_T
EE Community Support Team
In response to pamdriving87

‎09-10-2022 08:45 AM

Hi @pamdriving87

Does this happen in more than one area? 

Leanne.

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bristolian
EE Community Star
EE Community Star

‎09-10-2022 09:40 AM

Incoming calls straight to voicemail is certainly symptomatic of a number being blocked - if this is happening on calls without CLI, then a "Do not disturb" mode is worth checking

pamdriving87
Investigator
Investigator
In response to Leanne_T

‎09-10-2022 02:15 PM

Hi @Leanne_T 

What do you mean does this happen in more than one area?

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Leanne_T
EE Community Support Team
In response to pamdriving87

‎09-10-2022 02:17 PM

Hi @pamdriving87

Is this happening when you go to different locations or mainly when you are at home? 

This will help us to understand if this could be network related. 

Leanne.

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pamdriving87
Investigator
Investigator
In response to bristolian

‎09-10-2022 02:18 PM

Hi @bristolian 

The only numbers i have blocked are private number and scam calls. When I get them it has shown on my call list and has blocked call underneath the call.

The problem is when people who are not on a blocked list and i am not receiving there calls and sometimes only getting a message to say i missed there call. Not all the calls i have missed i would receive a message so i wouldn't know i had a call at all

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pamdriving87
Investigator
Investigator
In response to Leanne_T

‎09-10-2022 02:20 PM

@Leanne_T 

I can't answer if this is happening in more than one area or not as I am not aware of it happening till i receive a message. 

 

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Leanne_T
EE Community Support Team
In response to pamdriving87

‎09-10-2022 02:55 PM

Hi @pamdriving87

In this case, please give us a call on 150. Our Tech Gurus will run through some troubleshooting with you to get this looked into further. 

Leanne 🙂

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