Text messages about missed calls without the phone ringing

[pamdriving87]

This has happened to me as well. I will have a message to say i had a miss call and my phone hasn't rung. Sometimes my phone has been in my hand so I am not understanding why is this is happening. Are some of the number coming through getting blocked as i have set my phone to stop private number and scam number for calling. Can you help me please. 

[pamdriving87]

@Leanne_T 

Yes thats ok i can called 150 to go through some troubleshooting. It is a bit weird how this is only randomly happening now and that lots of people and reporting the same faults and looks like nothing been resolved in the matter from there replies. 

[Leanne_T]

Let us know how you get on @pamdriving87

Leanne 🙂

[pamdriving87]

@Leanne_T 

I have called 150 and spoken to one of the team. they asked me to reset my network and they did a network check. They gave me there email address so if the problem happens again to email and they can fast track into getting it resolved. 

unfortunately what they ask me to do hasnt resolved it as the past few days i have received missed calls which hasnt come through some with a message from the number who is missing from n some from my own voicemail number so have no clue who called me.  i have sent an email to the person who was dealing with my issue and i havent had any response yet

[Leanne_T]

Hi @pamdriving87

Thanks for the update. 

If you give us another call one of the team can follow on the troubleshooting for you. 

Leanne.