Isle of man roaming

Pis1
Visitor

I live in Cumbria UK on the coast, I can see the isle of man from where I live, but have never visited there, but EE think that I'm there and are trying to charge for EU roaming, is there anything I can do to prevent this. Obviously dont want to pay extra for using my data\minutes but I also don't want to not to be able to use my phone.

1 SOLUTION

Accepted Solutions
bristolian
EE Community Star
EE Community Star

This is a common occurrence in border locations or anywhere that your home network doesn't have coverage but a foreign network does. The "welcome to country" text messages are partly intended as a notification of precisely this scenario.

You could use manual network mode to force a connection to EE-alone, the downside is that anytime you leave EE's coverage for a period of time - your phone will not automatically regain coverage but will need to manually be reselected.

You may disable roaming on your account, this would mean you need to re-enable it when you next travel abroad but would mean you can retain auto-network selection.

The behaviour is by design, and is partly why there are no roaming charges in the Republic of Ireland.

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7 REPLIES 7
XRaySpeX
EE Community Star
EE Community Star

@Pis1 : Do a manual search of Network Ops & select EE.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
bristolian
EE Community Star
EE Community Star

This is a common occurrence in border locations or anywhere that your home network doesn't have coverage but a foreign network does. The "welcome to country" text messages are partly intended as a notification of precisely this scenario.

You could use manual network mode to force a connection to EE-alone, the downside is that anytime you leave EE's coverage for a period of time - your phone will not automatically regain coverage but will need to manually be reselected.

You may disable roaming on your account, this would mean you need to re-enable it when you next travel abroad but would mean you can retain auto-network selection.

The behaviour is by design, and is partly why there are no roaming charges in the Republic of Ireland.

Northerner
EE Community Star
EE Community Star

Hi @Pis1 

Turn off automatic network selection and manually select EE. 

Sadly this indicates that the IOM has a stronger sinal than locally. 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

@Northerner wrote:

Sadly this indicates that the IOM has a stronger sinal than locally. 


Unfortunately not.

This means that your your home network doesn't have coverage but a foreign network does. If your home network has coverage, then your phone will not attempt to roam - the strength of the coverage is immaterial.

Northerner
EE Community Star
EE Community Star

@bristolian 

Just read what you have said;

your home network doesn't have coverage but a foreign network does

You are making the same point as me, in essence the signal in the IOM is stronger than the one locally. 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

@Northerner wrote:

@bristolian 

You are making the same point as me, in essence the signal in the IOM is stronger than the one locally. 


No, and this is a crucial point.

Your home network has to have no coverage for your phone to attempt roaming. If your home network has coverage, roaming will not be attempted - whether the roaming network is weaker or stronger is irrelevant.

Yes, you're right! EE network had 0 strength at that time.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP