I don’t have mobile network

[Natalia312]

Good day, I need help.
more than a week ago, I topped up my EE account and bought a package for 15 pounds (unlimited calls and SMS) + 25 gigabytes of internet. But I have NO internet right now.
I have already reviewed all possible help functions on the EE app.
check my number and my package and connect the internet. Because I paid the money, but I can't use the Internet.

[bristolian]

Does your phone show network coverage? Can you make & receive calls? Can you send & receive text messages?

Text BALANCE to 150, what's the response?

[Natalia312]

I can call and write SMS too

[Rach_H]

Hi @Natalia312,

Welcome to the Community!

Have you been able to use internet at all since adding your pack?

Rach