Is it just me or is ee phone signal poor

[unhappy65]

That is not correct, I have complained a number of times in the past about the appalling connectivity in the Hereford area. When I did complain I was firstly told that the record of failed calls for me gave no indication of bad service. A moot point as calls don’t get established to fail so I end up picking up voice mails long after they have been left. Secondly, the last time complained there was no investigation by the tech team…I was told I would have to make a record of all my calls over 4 day period and provide some evidence on non connectivity…how about EE doing a real coverage check not the nonsense it pushes out on its coverage maps. I should get very good coverage in my house, utter nonsense! I would be rolling on the floor laughing, except I am a Business user so it’s just not funny. Looks like I am changing my provider, which I should have at outset.

[bristolian]

There is some validity in collating examples of failed calls, but equally dropped calls should provide good evidence, and if CS won't accept that - you have valid cause for complaint. There is an escalation procedure for service faults, and I don't believe that it's always followed.

If you are considering a change of network, then be sure to test coverage & service in all the areas you'll be using your phone before transferring. Best to be sure of coverage levels up-front rather than just swapping for a different set of issues later.

[unhappy65]

A bit late on this thread, but I have just left EE due to appalling coverage.  Reporting is pointless as EE asks for all sorts of evidence and uses failed calls as the indicator...however, this does not take into account the calls that do not establish in the first instance which is the key issue for me.  If you want coverage in a big City EE works great, but EE doesn't give a toss about its customers that are in a small City or rural area and to be honest as a Business Customer I think the company's attitude to service stinks.

[bristolian]

You make valid points about calls failing to setup, but to suggest that EE doesn't care about rural coverage is simply laughable.

Over recent years, EE has been industry-leading in covering the rural & remote parts of the UK - you only need look at the ESN & Scottish 4G-Infill projects for evidence of that. Some networks attracted Ofcom attention during 2024 for failing to meet geographical coverage targets, which EE were significantly ahead of at the time.

Can't comment on your experiences in Hereford, but it's not one of the areas that has seen an uplift in reported issues recently - those are actually urban locations!

[unhappy65]

Coverage in Hereford has been appalling for years, and EE has little interest, which is why I am with another supplier now. But thanks for the sales pitch.

[bristolian]

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@unhappy65 wrote:
But thanks for the sales pitch.

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That's just as laughable as your previous assertions.

Hope your new provider suits your needs, and if it does - it will have been a good move for you.

[unhappy65]

If you’re going to dismiss my experience as imagined why bother answering at all. I didn’t ask the question because I wanted to have a chat, I did it because ty here is a real issue, that once again has been disregarded.
I am sure EE is happy with bad reviews…for now.
Sen

[Chris_B]

@unhappy65    Every network gets bad reviews for coverage because as with all networks they have good and poor areas.  I work in such an area and it’s been like that since Orange but it’s the only place I get a poor signal luckily I can use WiFi calling.