The EE Community

Dropped mobile "dumbphone" down the toilet

Hi,I have a mobile phone account with EE for my Alcatel 2057D Dumbphone.It now doesnt work. So i need another  dumb phone. Can i just buy any  cheap dumbphone from Argos and put my SIM in it?What if the new phone has a micro SIM card placement? ...(m...

My Ee mobile contract order I have not had any confirmation that I'm havingordeg

Add-on EU Roaming Free - what does this mean?

Hi,I'm currently on an Essential SIM 125 contract. Looking at my add-ons, it states I have EU Roaming with the word free underneath.What does this actually mean - is roaming free in the EU for me? I'm going to Madeira this week so would really like t...

FW500 - Emergency Back UP Telephone

I have just become the proud owner of a FW500 telephone.  This phone works as a conventional digital-landline phone, but if there is a power cut it automatically switches over to being a 4G mobile phone. .The leaflet which accompanied the phone state...

US Roaming, no calls can be made. No text messages can be sent or recieved

I have us roaming as part of my package however i cannot make calls or send / recieve text messages. I have checked APN settings and they match the instructions on the ee website. I am unable to text 150 and i am unable to call EE. I am also unable t...

Away in south east Asia

Trying to set up my pay as you go sim (was told by the guy in the ee shop I would be able to do this while away) but having no luck I am able to receive texts from EE only (verification codes etc) but otherwise nothing is working… Is there anything I...

Discovery plus still not working despite promises that today was the day!

I've been following these posts about discovery plus not working and despite many attempts and promises it still isn't activated for me. I've had an awful experience since switching from Sky and have now been assigned a complaints manager. Today the ...

Remove number from account

Hi there I have a device and number on my account that has almost been paid off at end of this month. The person I got the device for let me down and didn’t make me payments and I ended up paying the whole 2 years. I contacted EE regarding cancellati...

stBT switch to EE

Just switched from BT to EE. When I search for EE WiFi on my devices it doesn't show and it just connects to the old BT connection which is a drag when I have guests as they are unable to connect to my WiFi. Can anyone help?

New to EE from BT, Zoom constantly freezes

I recently moved from BT (with them many many years), EE plan Essentials Full Fibre Gigabit. I am using the EE Smart Plus Hub and 3 Smart Wifi plus boosters.  Speed into the house is around 900mbps and upload 100mbps.Everything is great apart from wh...