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I cant get 5G anywhere having pixel 8

Benfried
Investigator
Investigator

Ive never had 5G in any town i have visited with either my old pixel 4a or newer 8.  My sim is very old, could that be the issue?

6 REPLIES 6
Northerner
EE Community Star
EE Community Star

Hi @Benfried 

Are you on PAYG or pay monthly contract.

What tariff are you on if pay monthly.

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Its called "sim plan 40GB £23" and it ended 1 jan 2022, but still works, thanks 

bristolian
EE Community Star
EE Community Star

EE SIMs are multi-technology, although SIMs from pre-2021 only support 5G in NSA mode. That means you should still see 5G coverage although your calls would be carried over 4G instead.

Have you checked on the coverage tool, whether the towns you've visited, should have 5G coverage?

https://ee.co.uk/help/mobile-coverage-checker 

Thank you.

It's says 5G+.  I knew it would, its definitely not a network issue.

Could it be a contract issue?

Matt_124
EE Community Star
EE Community Star

It is possible that plan is not a 5G plan and may be limited to 4G, if I remember some of the old naming conventions correctly.

You may thus need to change your plan to access 5G coverage.

That's probably the right answer, thank you.  I'll ask 150