Huawei CPE Pro 2 does not get 5g Speeds on EE

leomuzzi
Investigator
Investigator

‎03-08-2022 09:33 AM

Hi. I have a Huawei CPE Pro 2 modem at home, which currently has a Three SIM on it. When it connects to 5G over Three, it gets decent speeds (200MBps+ download), however it is rare to find the 5G signal for Three. The same happens on mobile phones.

 

Now I got a 5G SIM pay monthly from EE on my iPhone 13, which easily gets to 250MBps download speeds anywhere in the flat, solid 5G full bars.

 

However, when I put the EE SIM on the modem, it gets to maximum 30MBps, even though the modem is showing full 5G signal. It seems to be using 4G instead. When I try to select network manually, it only shows 4G networks.

 

The modem is unlocked (bough directly) and I've factory reseted it many times, same behaviour.

 

Any ideas?

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12 REPLIES 12
Leanne_T
EE Community Support Team
In response to Abbedman

‎15-12-2023 10:38 AM

Hi @Abbedman 

What happens when you try and connect to these websites? 

Is your content lock turned off? 

Leanne 🙂

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Abbedman
Explorer
In response to Leanne_T

‎15-12-2023 12:31 PM

Just loads never reaches the address and WhatsApp is not responsive
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Leanne_T
EE Community Support Team
In response to Abbedman

‎15-12-2023 12:50 PM

Thanks @Abbedman 

Could you check your content lock settings, details can be found here How Do I Turn On Parental Controls on My Device?. 

Leanne.

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