Huawei CPE Pro 2 does not get 5g Speeds on EE

[leomuzzi]

Hi. I have a Huawei CPE Pro 2 modem at home, which currently has a Three SIM on it. When it connects to 5G over Three, it gets decent speeds (200MBps+ download), however it is rare to find the 5G signal for Three. The same happens on mobile phones.

Now I got a 5G SIM pay monthly from EE on my iPhone 13, which easily gets to 250MBps download speeds anywhere in the flat, solid 5G full bars.

However, when I put the EE SIM on the modem, it gets to maximum 30MBps, even though the modem is showing full 5G signal. It seems to be using 4G instead. When I try to select network manually, it only shows 4G networks.

The modem is unlocked (bough directly) and I've factory reseted it many times, same behaviour.

Any ideas?

[Leanne_T]

Hi @Abbedman 

What happens when you try and connect to these websites? 

Is your content lock turned off? 

Leanne 🙂

[Abbedman]

Just loads never reaches the address and WhatsApp is not responsive

[Leanne_T]

Thanks @Abbedman 

Could you check your content lock settings, details can be found here How Do I Turn On Parental Controls on My Device?. 

Leanne.