23-05-2023 12:58 PM
I have 5g phone,but can only get 4g.I have been in contact with EE,but they haven't been able to resolve issue .Can anyone help?
23-05-2023 03:40 PM
Hi @LindarT123
Are you on a pay monthly contract? What kind of phone are you using?
Do you know if you're in a 5G area?
EE Coverage & Network Status Checker | Check your signal
Chris
23-05-2023 04:52 PM
Hi Chris
I am in a 5 G area.I have a Motorola.I pay monthly I contacted EE,but they couldn't help me
23-05-2023 05:22 PM
Which Motorola is it, @LindarT123
Was it bought from EE?
23-05-2023 06:35 PM
It is a G50 and I got it from EE
23-05-2023 06:42 PM
@LindarT123 Is 5G enabled on the device?
23-05-2023 07:02 PM
Yes it is
23-05-2023 07:11 PM
In order to use 5G, you need to 1: Be in a 5G coverage area, 2: Have a 5G-capable phone, 3: Be on a 5G-enabled plan
If any of these 3 are not present, you will use 4G services. Is this happening in an area you've previously had 5G coverage?
25-05-2023 03:39 PM
25-05-2023 03:55 PM
Has 5G shown available in other areas?
Are you able to try the SIM card in another 5G phone to see if this shows a 5G signal?
Leanne.
