Have connection to EE line but no access to data or calls

Spongy1983 · ‎08-08-2026

Hi so all of a sudden at about 10am I wasn’t able to use data or make or answer calls on my phone.

I have followed chat gpt instructions to try all settings issues and checked my billing which is all paid up on my account and can’t find anything wrong but it won’t connect to the server and says there’s an issue.

any ideas??

so chat gpt says I need to ask..:

My EE line is active and paid. My iPhone recognises the EE SIM and shows 4G, and “Turn On This Line” is ON, but I cannot make calls, send SMS or use mobile data. I get “Could not activate mobile data network”. Please check whether my line is barred/provisioned correctly and refresh the connection.

XRaySpeX · ‎08-08-2026

This public user discussion forum can have no access to your specific account nor can touch your line. You need to raise this with CS.

What server is it you can't connect to?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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Northerner · ‎08-08-2026

Hi @Spongy1983

Is the iPhone from EE?

Are you in the UK.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.