Ee edge
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17-06-2024 11:39 AM
Since I have been back from holiday my phone has said ee edge / E. I have turnt mobile data on and off and hard reset my phone. What do I do?
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17-06-2024 12:43 PM
Hi @Jade100
What phone do you have and are you on EE PAYG or pay monthly contract.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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17-06-2024 06:06 PM
Was your holiday in the UK or abroad? Toggling mobile data is unlikely to make any difference if your phone is on the 2G network.
Does your phone have a menu option for disabling 4G or forcing 2G-only? Alter it to auto if so.
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17-06-2024 06:29 PM
It’s a iPhone 15 pro 🙂
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17-06-2024 06:34 PM
It was in Portugal. I’ve been there quite a few times with the same phone and I use my roaming data. This is the first time I’ve had a problem. I have it on 5G and it’s on auto 5G. I even turn flight mode on a off 😂
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18-06-2024 08:23 AM
Hi @Jade100
Thanks for coming back to us.
Is this happening in more than one location?
Could you try resetting the network settings, to do this go into your iPhone Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. This will restart the iPhone and remove any saved WiFi passwords.
Let me know how you get on 🙂
Leanne.

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