EE down today 19th October 2022 since 10am GMT Shetland

Kinsey5156
Valued Contributor
Valued Contributor

‎19-10-2022 03:54 PM

Our wifi has been having major issues since 10am today - not working upload and download feeble. Phone signal poor. Normally very good. Anyone know what is happening?

0 Helpful
19 REPLIES 19
Schockwave
EE Community Star
EE Community Star

‎19-10-2022 04:23 PM

@Kinsey5156 , is this broadband or mobile signal?

You can check and report here if mobile:

https://coverage.ee.co.uk/coverage/ee

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
Mustrum
EE Community Star
EE Community Star

‎19-10-2022 04:24 PM - edited ‎19-10-2022 04:26 PM

@Kinsey5156  Have you checked the network status on the coverage checker? Or reported a fault?

https://coverage.ee.co.uk/coverage/ee 

 

edit @Schockwave  beat me to it!!

Kinsey5156
Valued Contributor
Valued Contributor
In response to Mustrum

‎19-10-2022 04:52 PM

Thank yes. Have now called EE andcreported it.
XRaySpeX
EE Community Star
EE Community Star

‎19-10-2022 06:13 PM

@Kinsey5156 : Is the WiFi from your fixed Home Broadband router? 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Kinsey5156
Valued Contributor
Valued Contributor
In response to XRaySpeX

‎19-10-2022 06:46 PM

Yes mobile broadband router.
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bristolian
EE Community Star
EE Community Star

‎19-10-2022 07:01 PM

EE's mobile routers use the same network signal as your phone.

Your router will still generate a WiFi-signal to any device connected to it, but that's different to the onward internet connection. Use the network status checker posted above to check for issues with EE's mobile network in your corner of Shetland.

Kinsey5156
Valued Contributor
Valued Contributor
In response to bristolian

‎19-10-2022 07:21 PM

Thanks.
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Christopher_G
EE Community Support Team
In response to ewanrw

‎20-10-2022 11:15 AM

Hi @Kinsey5156

We now have a Coverage in Shetland post about this where we'll provide updates when we have them.

Chris