The EE Community

Phone is been stolen

Hi yesterday I went in to get my phone shut down as it’s been stollen , I just wanna double check it’s been shut off 

EE Store Contact

Hi, Does anyone have a phone number for orders made on ee store website - struggling to get anywhere - need to amend the address before tomorrow as DPD have already tried to deliver once.  asked for call back and sent email already. 

Roaming in USA

Hi, I travel to USA  in the next few months, And  very confused about the roaming package.I told previously that I need to purchase of roaming pass which would cost me £25. I’m in America for 10 days,.But now I cannot find this roaming pass and it ju...

Sorry to jump on this as im looking to the same. How do you buy the roaming add on when in the US if you don’t have any mobile data. Previously I use to buy prior to travelling? 

Game Pass stopped working but showing as Active on the Xbox

Hi,I've had Xbox game pass as an addon for ages, it's always worked, but today my Xbox and Xbox app don't think I have Game Pass.My EE app shows Game Pass as an add-on, and my Xbox says "Active subscription: game pass ultimate active, purchased from ...

Apps Constantly Freezing

Hiyet again, EETV keeps freezing.ITVXwatching content, screen goes blank with no sound…. 10mins later no change. I have to go back to “Home” and restart.GBNewswatching content, freezes after less than 5mins. I have to click “go back” or “home” to res...

Signal issues affecting calls/texts and data

Still having issues with signal in NE42 postcode. known fault with masts in this area and not rectified. I’m fed up. I’ve had some discount for 6 months. The discount has ended but the issue remains. I can’t use my phone properly around my home or my...

Change of ownership problems

I have an ee phone number on my brothers account and I have my own account - I have had a new phone on my own account and wanted to transfer the number across - on the phone to ee today to do a change of ownership with my brother present aswell and t...

credt

I have £6.60 credit, Can I move it  to my Data Plan pack

Sim not activating - Sim only plan

I have just moved to EE and originally asked for an e-sim for speed of change over but it wouldn't work with my handset (which is unlocked) so went back and ordered a physical sim but this sim will not activate - could that be because I have an e-sim...