Update: 25 July 2024
Our engineers have activated the mast onto the network this week, and full service has been restored to Thurnscoe. We will continue to monitor performance in the area.
Update: 11 July 2024
Over the past month, our engineers have experienced a slight delay activating the mast onto the network, due to circumstances outside of our control. Barring any further unforeseen delays, we expect the mast to be on air-by the end of July.
We will keep you updated on this post.
Update: 10 May 2024
Our engineers have installed the power supply at the site and we have been working with the fibre provider to agree a date to install the transmission needed for the new mast. We have experienced a slight delay arranging a date to access the area and expect the transmission to be installed by the middle of June. Barring any further unforeseen delays, we expect the mast to be on-air by the beginning of July.
We will keep you updated on this post.
Update: 04 March 2024
Over the past month, our engineers have been working with the site provider to access the area and install a power supply at the site, which we expect to be installed by the middle of March. We have been working with the fibre provider to agree a date to install the transmission needed for the new mast, and have arranged to access the area and complete the work needed by the end of May. Barring any unforeseen delays, we expect the mast to be on-air by the middle of June.
We will keep you updated on this post.
Update: 19 January 2024
Over the past few months, our engineers have been in negotiations with the fibre provider to agree a date they can access the area to install the transmission. Negotiations are ongoing and, once we have a date from the fibre provider and the transmission has been installed, we can confirm an approximate on-air date for the new mast.
We will keep you updated on this post.
Update: 12 October 2023
Over the past few weeks our engineers have completed building the equipment needed for the new mast. We are working with the fibre provider to arrange a date to install the transmission needed to integrate the mast onto the network. Once we have a date for the transmission to be completed, we can confirm an approximate on-air date.
We will keep you updated on this post.
Update: 15 September 2023
Over the past month our engineers have started building the equipment needed for the new mast and expect the build to be completed by the end of October. We have requested the transmission for the new mast from the fibre provider to integrate the mast onto the network. Once we have a date for the transmission to be completed, we can confirm an approximate on-air date.
We will keep you updated on this post.
Update: 07 August 2023
Our engineers are completing the final steps to start building the equipment for the new mast. Due to logistical issues with the deployment of the new site, we will be required to use an alternative transmission than originally planned to integrate the mast onto the network. Once the equipment has been built, our engineers can request the transmission needed for the new mast from the fibre provider and confirm an approximate on-air date.
We will keep you updated on this post.
Update: 20 July 2023
Over the past few weeks, the revised drawings have been approved by the site provider and our engineers can start building the equipment needed for the new mast. Due to circumstances out of our control, we have experienced a slight delay starting the build but, barring any further unforeseen delays, we expect this to be completed and the mast to be on-air by the middle of September.
We will keep you updated on this post.
Update: 22 June 2023
Over the past few weeks, our engineers have been requested to revise the drawings for the build. Pending a positive outcome from the revised drawings, we will start building the equipment needed for the new mast. Pending a positive outcome from the revised drawings, we expect to start building the equipment needed for the mast by early August, Once the equipment has been built, we can start integrating the mast onto the network and confirm an approximate on-air date for the new mast.
We will keep you updated on this post.
We are aware of a signal issue that is affecting some of our customers in the Thurnscoe area. Our mast in the area had to be removed from the existing site in May 2023, as this was requested by the landowner.
Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed, and we have located a new area. We have completed the required designs and surveys to make sure the land will be suitable for the equipment, and our engineers have started to build the equipment needed for the new mast. Barring any unforeseen delays, we expect the build to be completed by the end of June. Once the equipment has been built, we can start integrating the mast onto the network and confirm an approximate on-air date for the new mast.
We will keep you updated on this post.
We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection.
For information on who can use WiFi Calling and how to set up this service, please see our Using WiFi Calling Help page.
