Coverage in Thurnscoe

[Leanne_T]

Update: 04 March 2024

Over the past month, our engineers have been working with the site provider to access the area and install a power supply at the site, which we expect to be installed by the middle of March. We have been working with the fibre provider to agree a date to install the transmission needed for the new mast, and have arranged to access the area and complete the work needed by the end of May. Barring any unforeseen delays, we expect the mast to be on-air by the middle of June.

We will keep you updated on this post.

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Update: 19 January 2024

Over the past few months, our engineers have been in negotiations with the fibre provider to agree a date they can access the area to install the transmission. Negotiations are ongoing and, once we have a date from the fibre provider and the transmission has been installed, we can confirm an approximate on-air date for the new mast.

We will keep you updated on this post.

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Update: 12 October 2023

Over the past few weeks our engineers have completed building the equipment needed for the new mast. We are working with the fibre provider to arrange a date to install the transmission needed to integrate the mast onto the network. Once we have a date for the transmission to be completed, we can confirm an approximate on-air date.

We will keep you updated on this post.

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Update: 15 September 2023

Over the past month our engineers have started building the equipment needed for the new mast and expect the build to be completed by the end of October. We have requested the transmission for the new mast from the fibre provider to integrate the mast onto the network. Once we have a date for the transmission to be completed, we can confirm an approximate on-air date.

We will keep you updated on this post.

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Update: 07 August 2023

Our engineers are completing the final steps to start building the equipment for the new mast. Due to logistical issues with the deployment of the new site, we will be required to use an alternative transmission than originally planned to integrate the mast onto the network. Once the equipment has been built, our engineers can request the transmission needed for the new mast from the fibre provider and confirm an approximate on-air date.

We will keep you updated on this post.

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Update: 20 July 2023

Over the past few weeks, the revised drawings have been approved by the site provider and our engineers can start building the equipment needed for the new mast. Due to circumstances out of our control, we have experienced a slight delay starting the build but, barring any further unforeseen delays, we expect this to be completed and the mast to be on-air by the middle of September.

We will keep you updated on this post.

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Update: 22 June 2023

Over the past few weeks, our engineers have been requested to revise the drawings for the build. Pending a positive outcome from the revised drawings, we will start building the equipment needed for the new mast. Pending a positive outcome from the revised drawings, we expect to start building the equipment needed for the mast by early August, Once the equipment has been built, we can start integrating the mast onto the network and confirm an approximate on-air date for the new mast.

We will keep you updated on this post.

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We are aware of a signal issue that is affecting some of our customers in the Thurnscoe area. Our mast in the area had to be removed from the existing site in May 2023, as this was requested by the landowner.

Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed, and we have located a new area. We have completed the required designs and surveys to make sure the land will be suitable for the equipment, and our engineers have started to build the equipment needed for the new mast. Barring any unforeseen delays, we expect the build to be completed by the end of June. Once the equipment has been built, we can start integrating the mast onto the network and confirm an approximate on-air date for the new mast.

We will keep you updated on this post.

We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection. 

For information on who can use WiFi Calling and how to set up this service, please see our EE WiFi Calling: All you need to know, article.

[TommyPixel]

Why has it taken EE so long to announce what the issue with the mast is? We've been experiencing the issues for weeks before you've put out this notice, and it simply isn't good enough. I've not received a text, email or any correspondence  on what the issue is in the area just had no signal. What is EE going to do to compensate this since I have no signal at my home address for over 2 weeks now, and we're expected to wait until July/August until service is back to normal. It's unfair to expect your EE customers to pay for a service you simply aren't providing at the moment.

[Leanne_T]

Hi @TommyPixel 

Thanks for coming to the community.

If you are affected by the mast being offline, please get in touch with our mobile care team to discuss your options. 

We will keep the main post updated.                  

Leanne.

[Hunted]

Hi been in contact with yourselfs numerous times about the signal issues and all you get is fobbed off by them and all you get is try resetting your phone blaming it on everything else and why should we use Wi-Fi calling like you say when we go out what are we suppose to do knock on everyone’s door and ask  to connect to there Wi-Fi why should people pay for something they are not getting 

[Chris_B]

@Hunted   EE didn’t do this because they wanted to it was the by request of the land owner.   In your contract it does state that issues out of EEs control can happen and EE will try and rectify those issues quickly as possible.   You accepted that when you took out the contract.    EE can not just place a mast where ever they choose too   They have to find a site/s go through planning permission and then build it and that providing no one objects to it.   And if that mast is going to be built on private land that land owner has to give permission every time the engineers have to access that site.    It’s not a simple process by all means.     This issue was totally out of EEs control and they are trying to resolve that issue but hay it’s the networks fault isn’t it. 

[Hunted]

Well when we are without signal you are going to get complaints but hay that doesn’t contribute to having no signal does it so I’ll not pay for a service I’m not receiving 

[Leanne_T]

Morning @Hunted 

If you are affected by the mast being offline, please get in touch with our mobile care team to discuss your options. 

Leanne. 

[TommyPixel]

Could you d*** ride the company anymore.  Out of their control or not, they've done nothing to inform the customers of the issues being experienced in the area at the moment. They're fobbing customers off saying there isn't issues in the area when there clearly is. I couldn't give a s*** about the fact they have mast issues, I care that they've done nothing to support their customers or even let us know what is happening and how long we are expected to have the problem. 

[Hunted]

100% agree 

[Tootly]

Hi Leanne,  are you using the existing concrete plinth or building the whole site again from scratch. If so does this include mast, RF and antennas, with a new power supply and new fibre backhaul? If so has planning been granted already and agreement with build contractor signed. Can you say if this is s unilateral site or shared and which vendor this area is under, I understand that Nokia are generally rural but not totally sure here?