Update: 19 June 2024
Over the past few weeks, our engineers have completed building the equipment needed for the temporary mast. The mast is now on-air, and service has been restored to the Hornchurch area.
We will continue to monitor performance in the area.
Update: 07 June 2024
Over the past few months, our engineers have completed the surveys for the permanent mast and have started legal negotiations to legally acquire the land from the site provider. Pending a positive outcome from the legal steps, we can start building the equipment needed for the new mast and confirm an approximate on-air date.
For the temporary mast, our engineers have completed the surveys at the location and are finalising the designs for the mast. Once the designs have been completed, we will start legal steps to legally acquire the land from the site provider. Pending a positive outcome from the designs and legal steps, we can start building the equipment needed for the new mast and confirm an approximate on-air date.
We will keep you updated on this post.
Update: 18 April 2024
Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed. We have located two potential areas for a new mast, one permanent mast and a temporary mast to restore coverage as quickly as possible. We are currently conducting surveys at both locations to make sure the sites will be suitable for the equipment.
For the permanent mast, pending a positive outcome from the surveys and the area will be suitable for the equipment, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast.
For the temporary mast, pending a positive outcome from the surveys and the area will be suitable, our engineers will start building the equipment needed for the mast and confirm an approximate on-air date this summer.
We will keep you updated on this post.
We are aware of a signal issue that is affecting some of our customers in the Hornchurch area. Our mast in the area had to be removed from the existing site in March 2024, as this was requested by the landowner.
Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed. We have located two potential areas for a new mast and are currently conducting surveys to make sure the locations will be suitable for the equipment. Pending a positive outcome and a new area that will be suitable, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast.
We will keep you updated on this post.
We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection.
For information on who can use WiFi Calling and how to set up this service, please see our Using WiFi Calling, Help page.
