Coverage in Great Blakenham

[Christopher_G]

Update: 10 November 2025 

Over the past few weeks, the power company has accessed the site and installed the power supply needed for the new mast. Our engineers will be completing surveys in the next week to make sure the equipment will be suitable for a microwave link to be installed, to supply transmission to the mast. Pending a positive outcome from the surveys, we can confirm an approximate on-air date for the new mast.  

We will keep you updated on this post

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Update: 22 October 2025

Our engineers are working with the power company to arrange a date to access the area and install the power supply and transmission needed for the new mast. Once the power supply has been installed, we can start integrating the mast onto the network.

Barring any unforeseen circumstances, we expect all work to be completed and the mast to be on-air by the end of 2025. 

We will keep you updated on this post. 

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We are in the process of replacing a mast in the Great Blakenham area as the current lease has expired.  

Our engineers have completed building the equipment for the new mast. The next step is for power and transmission to be installed. Once complete, we will be able to share an approximate on-air date.  

We'll update this post once we have more information. 

We’re sorry for any inconvenience. In the meantime, you might be able to use Wi-Fi Calling to make and receive calls and texts.

[Schockwave]

All you customers complaining, but if you have fixed fibre, you can set your settings on your phone to use wifi calling, you can do this wherever you broadban.

[DuncanBroatch]

Customers are justifiably frustrated! The total lack of comms has been appalling! 

I have WiFi calling enabled and it simply is NOT a workable alternative. It simply does not switch reliably between mobile network and WiFi. Alternative might be to turn off mobile network and force phone to use WiFi but far from ideal and of course this doesn’t address the problem once out of WiFi range.

Your point about calling 150 is what exactly? They redirect you to THIS forum and basically tell you to ‘do what you need to do’.

Now looking for a move to new network and a refund from EE.

[bristolian]

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@DuncanBroatch wrote:

I have WiFi calling enabled and it simply is NOT a workable alternative. It simply does not switch reliably between mobile network and WiFi.

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WiFi-calling can and does support handover between it & the mobile network - if this is not happening for you, I'd suggest starting a separate thread or contacting EE-CS for further checks.

[Mcorble]

Really helpful when the kids are out of the house and we need to call them or they need to call us 

[arjones114]

I think it's OK to complain about a service paid for which is not being delivered, don't you?

Yes of course there are some workarounds, and we are using those. But WiFi calling is not a substitute for 5G or cellular connection.

My complaint is not that this is happened; these things do happen! And as a one off, it's just how it goes. However, my complaint is that we do not know how long it's going to take to remedy. The lack of indication makes me think it's going to be weeks, which is not acceptable. 

From the reasons given, this outage was avoidable. So either an oversight occurred, or a conscious decision was made to have a lengthy and unannounced service interruption. Neither of those are acceptable.

[cje85]

It looks like EE and Three easily had the best coverage in the area, with O2 and Vodafone reliant on distant masts. As a result changing network may provide little or no benefit.

Unfortunately a new mast is more likely to be months rather than days or weeks unless the work has already been underway for some time. 

[Mel149]

I have just read in another discussion that EE have said this issue could take another two months. Can EE confirm if this is correct 

[jimmyjo124]

how much longer is this going to take. this is ny only means of contact at home. i am not vert impressed. Bad planning on EE behalf from what i can make out.

[Stujb1979]

Will there be some form of compensation for the area affected by this? We are not getting full service, regardless of alternatives. 

[EllieJ203]

Can you please provide a timescale for when this will be resolved? Many of us in ths village are with EE as other providers do not havs coverage. This is extraordinarily inconvenient for those of us who work from home and cannot take calls, have children at schools who cannot reach us by phone and who are generally paying for a service that we can't use. If the problem persists, will there be an option for reimbursement for those of us who have been without signal for an extended period of time after specifically choosing a provider that offered the only adequate local signal?