Coverage in Craven Arms

Leanne_T · ‎13-01-2020

Update: 13 March 2025

Over the past month, our engineers have found further work on the build is needed. Unfortunately, this has delayed the power supply being installed to provide power for the new mast. We expect all work to be completed and the power to be installed by the beginning of May. Once the power has been installed, we can confirm an approximate date for the integration to start and the mast to be on-air.

We will keep you updated on this post

Update: 10 January 2025

Over the past few months, our engineers have been working to integrate the mast onto the network and expect the integration to start by the end of January. Barring any unforeseen circumstances, we expect the mast to be on-air by the beginning of March.

We will keep you updated on this post.

Update: 07 November 2024

Over the past few weeks, our engineers have completed building the equipment needed for the new mast. Unfortunately, due to circumstances out of our control, we have experienced a slight delay integrating the mast onto the network and we are currently awaiting a date for the integration to be completed. Once we have a date for the integration, we can confirm an approximate on-air date for the new mast.

We will keep you updated on this post.

Update: 08 October 2024

Over the past few weeks, our engineers have started building the equipment needed for the new mast in Craven Arms.

Barring any unforeseen delays, we expect all work to be completed by the start of November. Once the build is completed, we can confirm an approximate on-air date for the new mast.

We will keep you updated on this post

Update: 11 September 2024

Over the past few months, our engineers have completed legal steps and barring any unforeseen delays we expect to start building the equipment needed for the new mast by the end of next week. Once the build has been completed, we can confirm an approximate on-air date for the new mast.

We will keep you updated on this post.

Update: 03 May 2024

Over the past few months, our engineers have been waiting for an update from the legal negotiations, which we expect to be completed by the end of May. Pending a positive outcome, we expect to start building the equipment by the end of summer 2024.

We will keep you updated on this post.

Update: 19 January 2024

Over the past few months, our engineers have started legal steps to legally acquire the land from the site provider, and we expect these to be completed in the next few months. Pending a positive outcome from the legal negotiations, we will start building the equipment needed for the new mast and confirm an approximate on-air date for the new mast.

We will keep you updated on this post.

Update: 07 August 2023

Over the past few months, we have completed the tree work in the area. We are working with the council to confirm legal steps to acquire the land and start building the equipment needed for the new mast. Once the legal steps have been completed, we can confirm an approximate on-air date for the new mast.

We will keep you updated on this post.

Update: 11 May 2023

Over the past few months, our engineers have submitted revised designs to the council for approval and these have been approved. As part of the approved planning permission, we have been requested to trim back trees in the area to make the area suitable for the equipment. Once the tree work has been completed, we can start building the equipment needed for the new mast and confirm an approximate on-air date for the new mast.

We will keep you updated on this post.

Update: 09 February 2023

Over the past few months, our engineers have completed the required site drawings and submitted these for approval to the council. We have been requested to revise the designs for the new mast and will submit for this approval to the council next week. Pending a positive outcome from the revised designs, we can start legal proceedings to legally acquire the land from the landowner and start building the equipment needed for the new mast. Once all legal steps are completed, we can confirm a build start date and an approximate on-air date for the new mast.

We will keep you updated on this post.

Update: 11 November 2022

Over the past few months, our engineers have completed the required surveys for the revised location and the council have approved planning permission for the new mast. We have submitted site drawings for the area to the council for approval, once this step is completed and the designs are approved, we can start legal proceedings to legally acquire the land from the landowner and start building the equipment needed for the new mast. Barring any unforeseen complications, we expect all legal steps to be completed and build to start by February 2023.

We will keep you updated on this post.

Update: 06 September 2022

Our engineers have been made aware the area we had located and completed surveys for planning permission will no longer be available for the new mast to be built on the area, this is due to a clerical error with land ownership.

As soon as we were made aware the land we had originally surveyed and requested planning permission for was no longer an option for the mast, our engineers located another area at the same site for the mast to be situated. Our engineers are working with the council to complete surveys at the new area to make sure the area will be health and safety compliant and apply for planning permission from the landowner.

We will keep you updated on this post.

Update: 06 July 2022

Over the past few months, our engineers have started legal proceedings to acquire the land from the site provider. We are currently awaiting a hearing date for the legal proceedings to take place. Barring any unforeseen delays, we expect a date by the end of September. Pending a positive outcome, we will start building the equipment needed for the new mast and confirm an approximate on-air date.

We will keep you updated on this post.

Update: 13 April 2022

Over the past few months, we have been working with the local council’s solicitor to legally acquire the land. Unfortunately, we have been unable to complete the legal steps needed to progress with the installation. Our engineers are now progressing with further legal steps to acquire the land from the site provider. We are currently awaiting a hearing date for the legal proceedings to take place.

Pending a positive outcome, our engineers can start building the equipment needed and confirm an approximate installation date.

We will keep you updated on this post.

Update: 21 February 2022

Over the past few months our engineers have visited the site and completed the required surveys. We are awaiting legal completion from the local council’s solicitor to acquire the land. Once all legal steps are completed, we can start building the equipment needed for the new mast in Craven Arms.

We will keep you updated on this post.

Update: 14 December 2021

Our engineers have been unable to gain access to the area and complete the surveys needed. We have started legal proceedings to acquire the land from the site provider and complete health and safety surveys for the new mast.

Pending a positive outcome from the legal steps we can confirm an approximate installation date.

We will keep you updated on this post.

Update: 11 October 2021

Our engineers have experienced a delay acquiring the land over the past few months. This is due to further health and safety surveys needed for the location to make sure the area is suitable for the equipment. We are working with the council to arrange access to the area to complete the surveys and complete all legal steps to acquire the land.

Once all steps have been completed we can start to build the equipment needed for the new mast and confirm an approximate installation date.

Update: 15 June 2021

Over the past few months our engineers have been working with the landowner to agree planning permission for the new mast. This has now been agreed and we’ll start to acquire the land during July. Once all legal agreements are complete, we can start to build the equipment and integrate the mast onto the network.

We expect the new mast in Craven Arms to be on air by the end of 2021, barring any unforeseen delays.

We will keep you updated on this post.

Update: 10 March 2021

Our engineers have been completing further surveys at the site and have found the location is unsuitable for the new mast in Craven Arms. We have located a new site and the required surveys show the land is suitable, we are working with the landowner to agree legal acquisition for the site before we can start building the equipment needed for the mast.

We expect the new mast to be on air by the end of August 2021, barring any unforeseen delays.

We will keep you updated on this post.

Update: 17 December 2020

Over the past few months our engineers have been working on a new location for the mast in Craven Arms.

We initially found a possible location for the replacement site, and progressed with surveys of the area. However, the survey showed that the area was unsuitable for the mast, and a new location was needed.

We located an alternative area for the new mast and completed all surveys. However, this location was being used as a COVID testing site and the build was delayed by a number of months. This has now ended, and we expect the mast to be built and on air by the end of March 2021.

We will continue to keep you updated on this post.

Update: 14 May 2020

Thank you for the feedback that has been provided. After monitoring the mast’s performance since the upgrades have been completed, we have found the replacement site is not yet providing the level of coverage we’re aiming for.

Work is continuing so that we can make further improvements, and we are looking for possible locations for a new site in the area.

We will continue to keep you updated on this post.

Update: 28 January 2020

Our engineers have now completed the required upgrades on the mast to improve coverage in Craven Arms.

We’d value your feedback on the service you’ve received in the area since the improvements have been completed.

To give feedback, please tap reply below and this will help us monitor the performance and improve coverage in the long-term.

We’re aware of an ongoing signal issue that is affecting some of our customers in the Craven Arms area.

Our mast in the area has been replaced and we’ve found the replacement mast is not providing as much coverage as the previous mast. Because of this, we’ve looked at ways to improve coverage, and during January our engineers will be installing upgrades on the mast.

We are sorry for any inconvenience caused. In the meantime, if you’re an EE pay monthly customer with a compatible phone you can use WiFi Calling to make and receive calls and texts over a WiFi connection.

For details on how to set up this service, please see our WiFi calling help pages.

CliveJuleff · ‎04-08-2020

Dear Katie,

No, I have not been contacted about my query.

However, I rang on Sunday to complain in person and had a discussion with your college,Shane.

He stated work had been done and he will ring back at 5.00pm today, Tuesday, to see if there is any improvement.

I subsequently received a text to state my Report ID was 2984406.

I have received a text today at 1.15pm to say you could not find a problem in the SY7 8AL area and recommending I restart my device!

What a joke!

There is no improvement and do they not know about the whole of the thread of this community page and how long it has been running and how many disgruntled customers there are?

It really is time to stop fobbing us all off with these texts, treat us with the respect we rightly deserve and sort the problem out!

Leanne_T · ‎04-08-2020

Hi there @CliveJuleff

The message you received will be for any additional maintenance work that has taken place in the area, if you have registered for network updates within My Places, you will get these texts.

Work is continuing in the area, and we are looking for possible locations for a new site as we have found the replacement site is not yet providing the level of coverage we’re aiming for.

We will continue to keep you updated on the main post.

Leanne.

Angel2008 · ‎02-09-2020

2nd September 2020

still having signal issues, having to swap to WiFi calling. I get that we’re in an area surrounded by hills but almost a year of signal issues and still not resolved. We need a better mast that works here. Seems there’s enough customer complaints to warrant it being a priority fix or replace job.
come on EE your customers need you 😊

octopus156 · ‎02-07-2021

There is still virtually no coverage in Bromfield - sometimes my phone shows the smallest amount of coverage but daily the phone reads 'Emergency calls only' or No service

I can't use my phone in the village and I'm not receiving calls

I really hope that it can be improved before next year when we should get the new mast.

Craigyneedles · ‎10-08-2021

For weeks now in and off I’ve not been able to txt or call from church Stretton or receive calls when in church Stretton.

I have all my family on ee so when I’m at work I can’t get them a lot of the time as there is no signal.

what’s going on it never used to be like this.

bristolian · ‎10-08-2021

Hi @Craigyneedles

Welcome to the EE community

Is anything reported on the coverage & status checker , if you select "check network" or "check outages" for the faults & issues board?

Craigyneedles · ‎10-08-2021

The usually upgrading will be fixed in 2hrs. But takes all day and then dies again the next day.

Christopher_G · ‎11-08-2021

Hi @Craigyneedles

Could you restart your phone this morning and let us know if it's any better today please?

Chris

James137 · ‎14-09-2021

I've finally been told that the problems in Craven Arms are overloading the mast that services me in Church Stretton, which explains the loss of service we experience sometimes several times a week for months now.

So that's two communities not being served well by EE.

I see from the official replies that the completion date for the new mast continually moves back - now "end of 2021". Any better news?

James137 · ‎14-09-2021

posting here as well as Craven Arms forum. After a formal complaint to EE I have finally be told that the problems in Church Stretton are due to the continuing problems with re-siting a new mast for Craven Arms. As a result the signal from the Church Stretton mast gets overloaded with EE customers in Craven Arms and is degraded or goes down.

The new mast project has been plagued with problems and the date it will come into operation has been continually moved back. The current estimate is end of 2021