Coverage in Barnet

Leanne_T · ‎17-03-2026

Update: 24 April 2026

Over the past few weeks, our engineers have been continuing negotiations with the site provider for planning approval for the first location. Pending a positive outcome from the negotiations, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast.

Our engineers have located an area for a temporary mast to be installed and are working with the site provider to conduct surveys to make sure the area will be suitable for the equipment.

We will keep you updated on this post.

Update: 26 March 2026

Over the past few days, our engineers have optimised some of the existing sites in the area to support customers that have been impacted from the removal of the existing mast.

Our engineers are looking at other temporary options to restore service as quickly as possible to Barnet, whilst continuing with the surveys for a new permanent mast at the new location.

We will keep you updated on this post.

We are aware of a signal issue that is affecting some of our customers in the Barnet area. Our mast in the area had to be removed from the existing site in March 2026, as the building is being redeveloped.

Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed. We have located an area for the new mast and are currently conducting surveys to make sure the location will be suitable for the equipment. Pending a positive outcome from the surveys, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast.

We will keep you updated on this post.

We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection.

For information on who can use WiFi Calling and how to set up this service, please see our Using WiFi Calling, Help page.

Christopher_G · ‎27-04-2026

Hi @andp

We'll continue to update the post with any updates, as we get them.

To discuss compensation, we'd need you to speak with our customer support team. If you prefer, you can open a case by filling in our online complaint form. A dedicated team will contact you within 7 days to discuss it further.

Thank you for your patience so far.

Chris

Saharvakilzadeh · ‎28-04-2026

I still cannot use my telephone network for call or receive calls and if there an emergency from my son's school they can't contact me. But I'm getting charged for monthly payments with no service. Something needs to be done

Christopher_G · ‎28-04-2026

Hi @Saharvakilzadeh

Welcome to the community.

I understand your concerns. If you have access to WiFi, you may be able to use WiFi Calling to keep connected, whilst the work is ongoing. If you need some help with that, or you'd like to discuss your service further, I recommend speaking with our technical support team. If you're a pay monthly contract customer, there's also a live chat service in the EE App.

Thanks for your patience so far.

Chris

Katybramley86 · ‎29-04-2026

Hi Saharvakilzadeh

i am having the exact same issues. My son’s school called last week to inform me he’d had an accident at school and when I answered the call it dropped it. Then I had to restart my phone to try and call them back. I immediately called EE after to make a complaint. They have lowered next months bill (apparently) so if you are able to call them then do and insist you have your bill lowered until it is fixed. I will not be paying part of my bill (other than add ons/subscriptions) as I’m not using my phone for its basic functions.

Caz5den · ‎30-04-2026

Why are we still having problems with no signal?

cje85 · ‎30-04-2026

@Caz5den wrote:
Why are we still having problems with no signal?

Barnet Council refused planning permission for a replacement mast in the area so EE are now having to look for alternative locations.

Shahlena · ‎30-04-2026

Hiya I've been complaining to EE where they sent me some resets to do on my phone as they say that my phone is being directed to another mast but I find that hard to believe. They now want to send me a new sim.and even though I've made them.aware other people are giving issues they say no compensation will be given

PK100 · ‎02-05-2026

Hi EE,

I’m really disappointed with the recent network issue. Customers should have been informed in advance, but I didn’t receive any text, call, or email about it. I currently have no reception at all. As I’m self-employed and rely on phone calls for work, this has meant missed calls and lost business, since clients contact me via my mobile—not WiFi. These opportunities are now gone, so I’d like to know what EE plans to do to address this. Thanks, P.K

bristolian · ‎02-05-2026

@PK100 wrote:
As I’m self-employed and rely on phone calls for work, this has meant missed calls and lost business, since clients contact me via my mobile—not WiFi.

WiFi-calling addresses this, you may be confused with internet-based apps which allow in-app voice sessions - for which your assumption would be correct.

Network-based WiFi-calling replaces the mobile network radio-link with your WiFi-router-radio-link. Your phone then connects to EE's core network in the exact same way, thus you can then make & receive direct-dialled voice calls in the exact same way.

A landline user, for example, calls your mobile number in the exact same way, EE's core network then uses your WiFi-signal to route the call to your phone exactly as if you were using mobile network coverage.

PK100 · ‎02-05-2026

Hi,

I’ve now turned on WiFi Calling and it seems to be working, so thanks for that clarification.

However, this raises a few concerns. Firstly, customers should have been properly notified in advance. I’ve only just found out that the EE mast has been removed for redevelopment and that you’re still looking for a new site.

Before this, I contacted EE to report the issue and was advised to change my SIM card, which in hindsight doesn’t make sense given the actual cause.

There’s also been no clear timeline shared for when service will be restored, or any information on how affected customers will be compensated.

Finally, WiFi Calling only works at home. As soon as I leave the house, I have no signal at all, which still directly impacts my ability to work.

Thanks