Update: 24 April 2026
Over the past few weeks, our engineers have been continuing negotiations with the site provider for planning approval for the first location. Pending a positive outcome from the negotiations, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast.
Our engineers have located an area for a temporary mast to be installed and are working with the site provider to conduct surveys to make sure the area will be suitable for the equipment.
We will keep you updated on this post.
Update: 26 March 2026
Over the past few days, our engineers have optimised some of the existing sites in the area to support customers that have been impacted from the removal of the existing mast.
Our engineers are looking at other temporary options to restore service as quickly as possible to Barnet, whilst continuing with the surveys for a new permanent mast at the new location.
We will keep you updated on this post.
We are aware of a signal issue that is affecting some of our customers in the Barnet area. Our mast in the area had to be removed from the existing site in March 2026, as the building is being redeveloped.
Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed. We have located an area for the new mast and are currently conducting surveys to make sure the location will be suitable for the equipment. Pending a positive outcome from the surveys, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast.
We will keep you updated on this post.
We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection.
