Coverage in Barnet

Leanne_T · ‎17-03-2026

Update: 24 April 2026

Over the past few weeks, our engineers have been continuing negotiations with the site provider for planning approval for the first location. Pending a positive outcome from the negotiations, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast.

Our engineers have located an area for a temporary mast to be installed and are working with the site provider to conduct surveys to make sure the area will be suitable for the equipment.

We will keep you updated on this post.

Update: 26 March 2026

Over the past few days, our engineers have optimised some of the existing sites in the area to support customers that have been impacted from the removal of the existing mast.

Our engineers are looking at other temporary options to restore service as quickly as possible to Barnet, whilst continuing with the surveys for a new permanent mast at the new location.

We will keep you updated on this post.

We are aware of a signal issue that is affecting some of our customers in the Barnet area. Our mast in the area had to be removed from the existing site in March 2026, as the building is being redeveloped.

Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed. We have located an area for the new mast and are currently conducting surveys to make sure the location will be suitable for the equipment. Pending a positive outcome from the surveys, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast.

We will keep you updated on this post.

We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection.

For information on who can use WiFi Calling and how to set up this service, please see our Using WiFi Calling, Help page.

wilmot · ‎14-04-2026

Told at least 3 months yesterday 😡 Don't understand why EE is not giving people free EE wifi so can still use your phone when away from home

Neesbee · ‎14-04-2026

Sorry but when is this going to be rectified?
it’s now 14th April, no messages, emails or calls to even let us know what is going on now. I can’t make any calls or use internet when I’m out this is becoming ridiculous!

Ekilu · ‎15-04-2026

Hi all who are also going through this issue. I have raised a formal complaint and I got a response today saying that ‘there is no time frame of when this will be fixed and as the mast is decommissioned this can take up to years for a new one to be put in place in the area’ and they recommended that as my contract has ended that I look elsewhere as ‘EE will not be able to provide a clear service for the foreseeable future’. This was really disappointing but as someone from EE has told me to look for a different company now that my contract has ended perhaps others should also consider this advice. Felt I should share this instead of people doing what I’ve done wasting money on temporary sims or WiFi when the situation will not improve any time soon.

RhysS94 · ‎15-04-2026

What’s the situation with this? The signal is still awful!

KrishG · ‎16-04-2026

Any suggestions for networks that provide 5G coverage in the Barnet area?

Lewis205 · ‎16-04-2026

Vodafone

Sent from Yahoo Mail for iPhone

FadyHana · ‎18-04-2026

I have no signal since yesterday

grumpypaul · ‎22-04-2026

I cannot believe the poor planning of a company of this size. The owner of the land did not just wake up yesterday and decide to develop the land - so taking down a mast should have been planned with this in mind - poor poor planning at the expense of customers.

I have rung EE and insisted on a credit for 3 lines here that terrible reception now. I have asked them to diarise this and continue giving me credit for the 3 lines until this problem is fixed. You can’t use Wi-Fi calling outside as the Wi-Fi is rubbish too. I am getting credit for each month that the mast is down.

I RECOMMEND EVERYONE IN BARNET WHO USES EE TO DO THE SAME - MAYBE THAT WILL FOCUS THEIR PLANNING IN THE FUTURE AND SPEED UP RESOLUTION OF THIS ISSUE

Don’t pay for a service that you are not getting 😡😡.

ee_user14 · ‎22-04-2026

@grumpypaul wrote:
I cannot believe the poor planning of a company of this size

Indeed, I can't believe this response!! @grumpypaul

@grumpypaul wrote:
The owner of the land did not just wake up yesterday and decide to develop the land - so taking down a mast should have been planned with this in mind - poor poor planning at the expense of customers.

Absolutely - and EE have put in planning applications for replacements, and been turned down by the local council. I cannot believe the poor poor approach by Barnet Council, or the poor poor comments by responders such as the one above, directing anger at EE who have one hand tied behind their back.

Given that posts in this thread have shown planning applications to Barnet Council, that would have resolved this situation, having been declined - I assume responders such as @grumpypaul have also written to said council expressing their same anger & frustration, copying in their local ward councillors.... no, I didn't think so.

There is only so much planning EE can do here. Unless @grumpypaul has any better suggestions for how this gets resolved....

andp · ‎27-04-2026

I am currently on the phone with one of your Technical Advisers, who has advised me that the resolution for the network service issue is unlikely to be completed until June.

Separately, I would like to address the matter of compensation for customers who are continuing to pay for a service they are not receiving. Since this issue began, I have been informed that I would be compensated for the loss of service. However, EE has continued to take payments from my account, despite repeated assurances from your advisers that no further money would be taken and that the amounts for both March and April would be credited back to my account.

What I find particularly unacceptable is being given repeated assurances that have not been honoured, while money continues to be taken from my account contrary to what I was explicitly told.

I am therefore seeking adequate compensation for the loss of service, the continued inconvenience caused, the unnecessary stress caused and the failure to honour the assurances previously provided.