Coverage dropped in Kidlington, OX5

[LaurenLBS]

No mobile coverage in Kidlington for past 2 days now. Never had signal problems previous to this. Has a local mast gone down? 

[Schockwave]

Hello @LaurenLBS ,

Welcome to the community,

Have you checked here to see if there is a fault reported, where you can register report and receive updates:

https://ee.co.uk/help/mobile-coverage-checker

[bristolian]

To add...

If you've not done so already, try toggling flight mode to ensure your phone hasn't "dropped off" available coverage.

Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker  in the first instance, to check for local service outages. The "report a problem" link should be used if no issues are reported but EE users continue to have issues.A loss of coverage will remove the ability to make/receive calls, send/receive texts or use mobile data.

If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.

[LaurenLBS]

Thank you both. Unfortunately, the 'check service status' option on the link provided has been stuck on 'This service isn't working right now' since signal dropped on Saturday AM. 

I have enabled Wifi calling as advised which will help when at home, but sadly doesn't help when out and about in the area.

(Should add that we have 4 EE mobiles in our house and all have the same issue so unlikely to be a device-specific issue.)

[Peter_W · Accepted solution]

Hey @LaurenLBS, welcome to the Community. 

Sometimes network faults can be complex and take a bit of investigation to get resolved, so the network fault checker would continue to show the same whilst this is ongoing. 

I totally get that it's tough if you're struggling all over the area, but I'm confident we'll be doing all we can to get things back up and running. 

If you were looking for a bit more of an update, I'd recommend reaching out to our technical team, and they can help investigate further from there.

Peter