Coverage affected since upgrade

[Jennys89123]

Hi there,

I recently upgraded from an iPhone 12 Pro to 14 pro and ever since have been having issues with signal. Previous locations where 4g was ok are now not working well or at all. I was wondering if you could help please? 
Thanks 

[Leanne_T]

Hi @Jennys89123

Thanks for coming here. 

Do any other EE users have the same problem in these areas? 

Leanne.

[Jennys89123]

Doesn’t seem to be. There aren’t any affected areas when looking up the surrounding areas available to search x

[Leanne_T]

Thanks @Jennys89123

Have you checked the EE Coverage Checker to see if there are any reported problems in the area? 

Leanne.

[Jennys89123]

Hi Leanne,

yes sorry that’s what I meant. Nothing appears to be affected. 

thanks 

[Leanne_T]

Thanks very much @Jennys89123

Are you able to try the SIM in another phone to see if the same happens? 

Leanne.

[bristolian]

Can you clarify what you mean by "Previous locations where 4g was ok are now not working well or at all" - are you saying you're getting reduced 4G service? Or that you're seeing more 2G/3G in these areas?

[Jennys89123]

Hi there,

yes reduced service. In some instances no signal at all.