Cell Signal dead, Whitehaven

[Yzerman19]

Could someone from the company reply and give an estimate for the the signal (calls and data) outage in the Whitehaven area?

No signal since Thursday, and one message that there'll be an update on Friday 31st (over a week on from the initial failure) is pretty unacceptable.

Before anyone advises dialling 150, there literally is no signal and works phones block the landline number. Similarly, tethering personal devices to works' WiFi is not permissible. 

[Leanne_T]

Hi there @Yzerman19 

If you have registered for updates for the area on the service status checker, once the network team have further details you will be sent a message. 

If you would like to discuss the bill and your options, please give us a call on 150 and the team will get this looked into for you. 

Leanne. 

[Jlt75]

still the same here in Bransty, it was back up for a couple of days in the week but now completely gone off again since yesterday! My better half manages our account and was told about 2 weeks ago that during the affected times we will get fully refunded or not charged for the service! I personally believe we all affected should be someways compensated too for the complete debacle!! It’s ok saying use Wi-Fi where possible! When outdoors actually going about our business having the ability to use the network is essential 

[Yzerman19]

No word from the Company, but we know they were onsite last Thurs/Fri. Couldn't get signal at the market place near the Reform Church on Saturday (22nd), but have got 5g this morning in Albion...

Still showing Red on the service checker, but data and signal okay this morning.

[Katie_B]

Hi @Yzerman19. 

Thanks for letting us know you are seeing improvement with your data and signal. 

Hopefully there is an update soon on the Service Checker. 

Katie

[650Max]

No signal up until lunch time on Saturday but by 5pm Android Auto was working properly and was able to make calls outside the home on Sunday evening. 

The outage lasted a total of 32 days!