Callers can’t here me

[RyanCFC]

When I call out the other person can’t here me, this only happens in one specific location 

[bristolian]

Is this a recent problem, and are other EE users also affected?

I'd recommend using "check status" on the online coverage tool , and then "report a problem" if nothing is shown.

[RyanCFC]

@bristolian 
hi it’s only really affecting me as far as I know, and it’s been going on for about a month, it also only seams to happen when I call tesco mobile (o2) numbers

[Leanne_T]

Hi @RyanCFC

Does this happen with more than one number?

Are you connected to WiFi calling when this happens?

Thanks.

Leanne 🙂

[RyanCFC]

@Leanne_T 

Yes It’s more than one number but it only seams to affects numbers on Tesco mobile and no I’m not connected to Wi-Fi when this happens 

[Leanne_T]

Thanks @RyanCFC

Do we have any signal issues showing on the EE Coverage & Network Status Checker, for your area?

Thanks. 

Leanne.

[RyanCFC]

@Leanne_T 

No 

[Leanne_T · Accepted solution]

If this happens in one location, you can report this on the status checker and the team will get this looked into @RyanCFC

Or, you can give us a call on 150 and the team will be able to look into this for you. 

Leanne 🙂

[bristolian]

By means of clarification, are you saying this lack of outgoing audio is both caller-specific & location-specific?

Location-based issues would tend to suggest a radio network issue and affect all calls indiscriminately.

Caller-specific issues would tend to suggest a central-network issue and not be location-specific.