5G woes

[Dragon_]

Hi
I have an S21 Ultra 5G but I never get anything like 5G speeds. I just did a speed test and after the page finally loaded my speed was 240Kbps..

So what do I need to get 5G speeds?
My contract is 5G..

Thanks

T

[Dragon_]

Hey @Profile closed 

Just that one little tweak, turning on power saving mode has boosted the speed from about 0.45 to 1.05 (or it just fails completely)

So, should I let it choose the network automatically?

Thanks for your help by the way

Tracy

[bristolian]

To add to that though - there's not really any such thing as a "5G mast" or a "4G mast", EE have multi-tech network sites which carry a variety of radio technologies & frequencies. It's true to say that 4G services are available on the vast majority - B3 1800Mhz is almost universal except on some very remote sites where B20 800Mhz may be unique.

Data congestion can occur on any radio technology if there are more users for the available spectrum, than capacity. The choice of which bands are deployed on a given site is primarily down to that individual site config. The network's config & load balancing is designed to give the best experience for everyone, whereas locking a phone to a specific band or tech can sometimes tweak performance for that specific user.

[Dragon_]

Hi @bristolian 

I'd be happy with 4G.. 

Is it even worth calling EE?

I appreciate everyones replies, thank you

Tracy

[Leanne_T]

Hi @Dragon_ 

If you give us a call on 150, the team will take a detailed look into this for you. 

Leanne 🙂

[Profile closed]

Correct, I am obviously not saying that, there are 2G 3G 4G masts and there are 2G 3G 4G masts with 5G- trying to keep it simple here by referring to 4G and 5G masts.

Unfortunately in the real World the best tech cannot be deployed everywhere immediately and it happens in phases- and so you get a poor network experience; not for tech limitation reasons but budgetary or other reasons. The perfect network doesn't exist, you just need to find the one that does the best job for your situation...usually EE in my experience!

[Profile closed]

Personally I leave power saving on and it conserves the battery throughout the day,  useful if away from power- and on a train.

Until 5G is even more widespread you might be better leaving power saving on, and using the very capable 4G network. Why not try a day or 2 with it on and see if your network experience is more consistent (for the better). In time when 5G is even more widespread you have the choice which is desirable.

BTW in busy areas eg stations and airports often 5G (in whatever form...) is provisioned (in my experience of larger transport locations) and will likely offer a better experience. Simply toggling the power save on/off is a quick way to test this out, if you want to take the time.

[Dragon_]

Hi.

Like I said I would be happy with 4G, But I'm not getting 4G speeds, it's just too slow...  Like dial up used to be. 

Ookla speeds DL: 0.79Mbps and Upload  0.05Mbps

I've been with EE for over 8 years, and am only now realising that my connectivity has been like this the whole time.. I've been connecting through my wifi which is perfect.. I was out of the area for an afternoon a couple of weeks ago and I went on the internet and it was so fast.. I thought someone was pranking me... 😁

I'll give tech support a call, I have a few hours to spare..

I do appreciate all your help.

Thank you.

Tracy

[Dragon_]

Well... It's all sorted now. If I want 4G I have to find a different provider. Yep, you read that right.. Although 4G and 5G are in my area, I am in the worst position (physically) that I could be. It seems the signal doesn't reach my house, or bypasses it completely. And they dont expect that to change..

I'm pretty gutted really

Thanks for all your help with this issue

Tracy

[James_B]

I'm sorry to hear that @Dragon_ 

Thanks for keeping us updated.

James

[bristolian]

Unfortunately every network operator has good & bad coverage areas, and localised pockets of poor coverage.

The perfect network with blanket coverage everywhere, is unlikely to ever exist - you just choose the best network for your individual needs, having broadly good coverage & service levels in most places you frequent.

Make sure of surveying any potential new operator in all those places first, otherwise you can easily end up swapping one poor coverage area for another.