4G coverage in Leeds LS26

[matt12341]

I have lived at my address for 3yrs and have always had full service on my mobile with 4G. 

For the past 6 weeks, the service has dropped off to 1 bar at best. A lot of the time I can't get a signal

What should I do?

[Leanne_T]

Hi @matt12341 

Welcome to the community.

Could you check your postcode on our coverage checker and hit 'check status' please? It will let you know if we're aware of any problems and allow you to report one if we're not. 

Thanks 🙂

Leanne.

[matt12341]

Hi Leanne

I have done that. Stating coverage should be excellent. It definitely isn't excellent. 

1 to 2 bars at best. Up until around 6 weeks ago it was full service. 

[bristolian]

You're using the "check coverage" option on that page, use the "check status" option and then "report a problem".

You can use WiFi-calling to continue using your phone anytime you have indoor coverage issues.

It would be interesting to know which 4G carriers you were using, and which you are currently - there may have been some optimisation or tech-add activity here.

[matt12341]

Not sure what you mean ‘carriers’. Do you mean provider?

Have reported the problem. There had been a significant and seemingly permanent drop in signal strength in the last couple of months. 

I work locally and need to use 4G when away from the house. Never been an issue until recently. 

literally can’t load apps or browser where previously I had full signal. 

[bristolian]

EE's 4G services are provided across 4 different frequency bands, each with different coverage characteristics.

You may get perceivably poorer indicated coverage from a band (carrier) that is better suited overall.

Rollout of additional carriers is an ongoing process.

[matt12341]

How would that explain it being very good for 2yrs and then suddenly very poor?

[bristolian]

There's many examples on this forum of users reporting less signal bars displayed but no apparent issues with service - an alteration in the 4G carriers being used, and/or local optimisation activity could cause this.

The working example would be your moving to a higher-band carrier that has lower perceptible coverage but greater capacity. There could also be (planned or unplanned) loss of service on your primary serving cell, resulting in another site picking up the excess traffic - this I would expect to be shown on the service checker tool.

[matt12341]

That’s all gone over my head I’m afraid. 

A simple way for me to explain my situation. 

Today whilst sat outside my place of work, my EE mobile phone whilst showing 2 bars, would not connect to the internet. Apps, safari and WhatsApp etc all times out saying “no internet connection”

My works phone 4G with O2 was running the above functions fine with no issues. 

surely this is an issue?

Ill try customer services 

[bristolian]

If you've not completely restarted your phone recently, do so. Before doing so, check whether VoLTE (if Android) or 4G-calling (Apple) is shown next to your signal indicators.

Toggling flight mode off/on usually resolves this scenario, but occasionally it can escalate to a device-SW issue solved by restarting.