No EE Service in St Helens Merseyside.

anony · ‎18-06-2023

Past few days now both our EE phones have had very poor, to no service, today we cannot make calls or text.. I believe we connect to a local cell in Newton-le-Willows. Does anyone know what is going on?

bristolian · ‎18-06-2023

You have likely used the "check coverage" option.

Click on "check status" instead - this searches for known issues in your chosen location, and also includes a "report a problem" link to send details of suspected issues.

View solution in original post

Northerner · ‎18-06-2023

Hi @anony

You can check here:

https://coverage.ee.co.uk/coverage/ee

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

anony · ‎18-06-2023

Hi Northerner, thanks for the reply.

I've looked at the coverage in the link you sent, yet the coverage is apparently good.

Several phones in my area are not picking up signal j- or very weak signal - since about 3days ago.. Just have to wait and see if it is all the stormy weather. 🤔

bristolian · ‎18-06-2023

You have likely used the "check coverage" option.

Click on "check status" instead - this searches for known issues in your chosen location, and also includes a "report a problem" link to send details of suspected issues.

anony · ‎19-06-2023

Ah yes, I can see there is indeed a problem in our area. Thanks for the help. 😃