why is data gifting always showing error messages?

[rsw1953]

Why is it a constant battle to gift data these days? Error messages constantly - try again later.

[Chris_B]

@rsw1953   If this is happening on your online account you need to call customer services and request an account reset. 

[rsw1953]

Thanks for the suggestion. This is just so time consuming to resolve!

[Leanne_T]

Hi @rsw1953 

This will need to be looked into, please call us on 150 when you get the chance and the team will be happy to help 🙂

Leanne.

[rsw1953]

OK so here's an update. Having struggled with gifting data via my laptop I took someone's advice to try using the app......and hey presto!!! - it worked first time. Let's hope this continues. I will ring 150 to see if there is a solution to why the problem persists when trying to do this online - I'm an oldie, so prefer the bigger screen!! - but at least it would appear to have solved the problem and narrowed down the issue to being an online one.

Thanks for various suggestions and help.

[Leanne_T]

Hi @rsw1953 

Thanks for trying and letting us know the app is working for you. 

If you can call us the team will certainly help with your online My EE account 🙂

Leanne.