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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 194461 Views
  • 50 replies
  • 24 Helpful

"sign in to network" notification

I've been getting a "sign in to network" notification and when I tap on it, it then says my Data is blocked I went online to check my date on my plan ans in setting I tapped on "use mobile data" and it don't untick and says wait 30 mins which and I h...

Nate-47 by • Investigator
  • 1087 Views
  • 2 replies
  • 0 Helpful

Resolved! Data abroad

I’ve purchased the data travel pass as I am currently in Turkey. I have been charged but it still isn’t working although I have my data turned on. Any ideas? 

Gifting data

I have 160gb data b it when I try to go fit to my son it says I don’t have enough?

Subscription pack - mobile data has stopped working

My sons Samsung mobile data has not been working lately even though he has his full allowance still available. We have checked all settings, could there be an issue with the Sim card, it is a subscription pack sim card?  He is able to text and call a...

Kerryd27 by • Investigator
  • 1307 Views
  • 10 replies
  • 1 Helpful

My phone tells me different to My EE

My cycle renews on the 9th, EE is telling me I have used all my data for the month, (it's now the 11th) but my phone it telling me I have used 1.4gb of 4gb? I was also asked if I wanted to double my data, which I did to 8gb but that seems to have gon...

Resolved! Gifting Data

Hey all,So I have an unlimited data sim that allows me to gift 100+gig of data every month.In March I stopped being able to gift the data at any time during the month as I previously had been and instead my account was telling me that I had used it a...

NicoMac by • Visitor
  • 819 Views
  • 2 replies
  • 0 Helpful

My data won’t work aboard

Im in holiday in Portugal and have done all the steps to allow my data to be used. (I sent a text to 150 with “roaming” etc) I’ve upped my cap to allow for the daily charge and still nothing. I don’t want to ring up to ask for help as I’m worried i w...

Our_bee by • Investigator
  • 724 Views
  • 7 replies
  • 1 Helpful

Hi

Jat9 by • Visitor
  • 381 Views
  • 1 replies
  • 0 Helpful
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