Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 204909 Views
  • 50 replies
  • 24 Helpful

Phone wont connect to wifi or data

Good eveningI was in a meeting earlier and a code flashed up on my phone, i ignored it a said i would look at it later but when i went to look at it later the code had disappeared and now even though my phone is saying it is connected to my wifi netw...

Lost phone

Hi, can anyone tell me what ‘ eeuk6054DataUsage’ means on the number usage list on a phone please 

Phone only showing LTE not 4G, can't turn on mobile hotspot

For the past couple weeks my iphone has only been showing LTE when I put on my data, and I've since been unable to turn on hotspot too, I assume they're related. I have more than enough data so that's not the problem, hotspot isn't even showing up in...

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vsten by Investigator
  • 4104 Views
  • 18 replies
  • 0 Helpful

Hi

Not working for data mobile never back normal long time still failed teaching  

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jenny_79 by Established Contributor
  • 880 Views
  • 6 replies
  • 0 Helpful

roaming in cyprus

Hi I am roaming in cyprus now, according to EE website, It costs £2.47 a day to use my plan's minutes, text and data allowances like I would at home (UK), Is that means, I can be gifted data by family member if I am running low of data?

Disappointing so called upgrade

Moved from sky to EE just about a week ago and was expecting the mobile data to be good, considering I picked the “uncapped speed” option, which is “the best for UHD streaming”…haha. What a load of cr*p that is. Can someone explain to me what differe...

NLTFC by Investigator
  • 4593 Views
  • 5 replies
  • 0 Helpful

Data abroad

My son is going to Thailand for 3 weeks and I’d like to make sure he has data to use on his phone. Is. The cheapest way to do this , by using the £8.45 per day add on . Ideally I’d like to find a cheaper way 

CB1924 by Visitor
  • 593 Views
  • 1 replies
  • 0 Helpful

Checking account issue

I wanted to check my credit since an hour ago but I’m still trying… could you pls tell me how can I see my credit and why you put your advertisement after any update? pls understand that we have phone and if we want to buy a new phone airpod or every...

Sajadtb by Investigator
  • 736 Views
  • 5 replies
  • 0 Helpful

0 out of 0 data

So my mobile data says its got four bars and it works but when i go on the app it says i have 0 of 0 mobile data and it doesn't work when i use it, also if i try and get a mobile data add on it wont show that i can. It works for my watch and 3 other ...