Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Only getting 2G on data

For years I've been getting my data via an old TMobile SIM and paying 6 monthly using 6MONTHWEB.For the last couple of days I have only been getting 2G (presumably because EE have turned off the 3G network).I went into an EE store today and they issu...

expired data

I have a group contract, with 4 phones on it. 3 have essential SIM 1GB package, 1 has 250GB that is shareable.All the 1GB phones have data renewed and then almost immediately it expires. Eg all had renewed on 26th Jan, one expired on 27th Jan, one on...

Re: Poor data speeds on 4G

Ee used to be great, as the adverts purported. Recently however (about the last 6 months) service has shown a steady decline, plenty of signal strength but poor speed. London is particularly bad. I'm guessing this is down to equipment being stripped ...

Resolved! gifting data when abroad

why can i not gift data when im abroad ?

Data usage

If I have gone over my data usage, would that be the reason that I am unable to access the Internet, even though my mobile shows me connected to my network.Lorraine

Using mobile data uk

Just recently in areas where I used to get Internet access using mobile data I can't now??? It's happening a lot

Resolved! Unlimited data

Hi I have all rounder unlimited data but I'm already capped and run out of data.Please advise how much data can be used each months

Faulty Contract?

I started my contract with EE in december last year. I dont remember the exact dates but they deduct payment on 12 of each month. My plan is 120 or 125GB per month and unlimited calls and text messages. Now I have received a message from EE which say...

Resolved! Unable to gift to one family member but I can the other

I have two phones linked to my contract and I can gift to one but not the other. My daughter recently had an upgrade and this is the first time trying to gift her on her new phone. It worked fine before that. When I try on website it says it is un...

Mobile Data connection in crowded areas.

My phone struggles to connect to internet in high data traffic areas, Stations, airport ect. Any solutions. Thanks