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A place to ask questions and share tips about using mobile data.

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Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 13 Views
  • 0 replies
  • 1 Helpful

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 165190 Views
  • 50 replies
  • 23 Helpful

Data usage

For the past three months I am getting messages saying all my data has been used up and I have had to buy more. I have not changed any of my phone habits and there should be no reason this should happen. I bought more data today. Have used my phone t...

JFF1 by • Explorer
  • 372 Views
  • 3 replies
  • 3 Helpful

Data & complaint

Hi, I recently have had alot of my data wipes. Your colleague explained that there was nothing that could be done and it is not an issue on your behalf. I would like to first make a formal complaint about this colleague. Second I would like to access...

Can't buy extra data

Hello, EE costumer... Run out of data, tried to buy some from the website, but never able to connect to the Internet since. Not sure if the extra data are bought because page says the cost will apply to the next bill...  

Only getting 2G on data

For years I've been getting my data via an old TMobile SIM and paying 6 monthly using 6MONTHWEB.For the last couple of days I have only been getting 2G (presumably because EE have turned off the 3G network).I went into an EE store today and they issu...

Bakazan by • Investigator
  • 1564 Views
  • 6 replies
  • 0 Helpful

expired data

I have a group contract, with 4 phones on it. 3 have essential SIM 1GB package, 1 has 250GB that is shareable.All the 1GB phones have data renewed and then almost immediately it expires. Eg all had renewed on 26th Jan, one expired on 27th Jan, one on...

Re: Poor data speeds on 4G

Ee used to be great, as the adverts purported. Recently however (about the last 6 months) service has shown a steady decline, plenty of signal strength but poor speed. London is particularly bad. I'm guessing this is down to equipment being stripped ...

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