Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 162028 Views
  • 50 replies
  • 23 Helpful

Unlimited data for one month

I received a text saying I could unlimited data for a month from my birthday, 20th January. As advised, I texted Yes to 1216 but received a message saying that the text could not be sent. Any suggestions? 

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Baldric8 by Contributor
  • 552 Views
  • 9 replies
  • 0 Helpful

Cannot connect to Minecraft realms on cellular data

I cannot connect to Minecraft realms while using my data from my phone. It tries to connect and gets stuck on a joining realm screen. I can connect using my phone connected to wifi at home. I can connect using other phones as a hotspot ( Ee and other...

Unable to purchase data add on via text

Hi,I ran out of mobile data yesterday and had no wifi. I’m on the discontinued £1 Talk and Text weekly pack. I texted ‘ADD DATA’ to 150 and following the instructions texted ‘500 MB WEEK’. I then got the following message:“We are removing support for...

Maria179 by Investigator
  • 1163 Views
  • 8 replies
  • 2 Helpful

Mobile hotspot "no internet"

I'm struggling to use my mobile hotspot on my work laptop. I know it's not the laptop as my friend's iPhone hotspot worked and connected.I've looked at settings, and I have 30Gb data. The laptop connects to the hotspot with and without password (trie...

Mraine by Visitor
  • 1050 Views
  • 1 replies
  • 0 Helpful