Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Phone not working properly in Germany

I am having a lot of problems with my phone in Germany. It keeps telling me my spending cap has been breached. I have paid £2 per day previously for my use of phone. This happens automatically and has not been an issue before. Now I am finding it won...

Data roaming in Germany

I use a pay monthly (30Gb per month) SIM card from EE in my motorhome router, no caller or texts, just data via SIM. The EE website is not much use telling me a) whether it will work OK in Germany, b) anything extra I need to pay when I get there and...

EE Data SIM won't connect to internet

I have a new EE contract data SIM. I am trying to use it in a Celerway Go portable router. The router recognises the SIM, configures itself with what looks to be the correct settings (APN=everywhere), but the status never gets beyond 'connecting'. ...

Resolved! Turn on Safe search pay as you go

How do you turn on safe search for a pay as you go account?

Why isnt my Internet working

EE hotspot

When I am trying to connect my laptop I can see message 'cant connect to this network' can someone advise why I am unable to connect?

Resolved! All data gone when i went abraod

Hi community,I went abroad to egypt, was meant to get new data on 5th August, however ee app shows I've used all my data.Can't even gift data to a second account i have. Plz help

Resolved! 2060 - used up data message is this a legitimate number?

Hi I have received a text saying the following from 2060 - is it legitimate? Hi Jasmine. It looks like you're near your data limit. But here's the good news, you can get a full speed Unlimited Data Pass for only £12.49 more a month. This offer is av...

Resolved! Gife data

Gife data

My phone won’t work abroad

I’m currently in Cyprus and my phone won’t work. I have roaming enabled on my account, I’ve tried every different network but still nothing. My wife and sons phones on the same account work fine. I really need it for work purposes, trying to speak to...