Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Resolved! Sim disconnects when connecting to mobile banking and cart checkouts

My new sim disconnects from a 4G router when connecting to mobile banking and cart checkouts. This happens on all connected devices (Windows, Mac and Android). All other services seem fine, and connection speeds and signal strength are all good.Any i...

Roaming data fair use policy - March 2024

HiI’ve just come from a conversation with someone at EE upgrades and he told me that there is not now a fair use policy on roam abroad data and that I can use my full allowance when I travel!Is this true and how on earth can I find out for sure?! .. ...

Data drains last 2 days

My 10GB Mobile data has been drained last 2 days including Boost packs.The funny thing is that I was watching videos with my phone while I was connecting home Wifi and I got a message from 150 that I used all my data.I purchased another subscription ...

Resolved! I’m abroad and I have a spend cap so unable to use my phone at all

I’m abroad in France and I have a spend cap so I cannot call anyone (even 150 gets cut off) or do anything with data, I try and increase spend cap on app but the app keeps freezing every time I go on the spend cap section and when I do browser versio...

Sharing Hot Spot in France

If I have a roaming pass on my account, can my kids use my hotspot when we are in France without being charged the daily fee?

Landed in the USA no data or service

I have all the roaming add ons and have set them up so I can use them while in America for work for the next two months. Have reset my phone multiple times etc I can’t use my mobile data , this is making getting around is more difficult. - is ther...

Resolved! Not adding add ons

Hi, I am trying to add ons data from two days but its is not adding on and every times say sorry there has been a problem try later. Can you please help me to solve this problem.

Add Ons

I'm trying to buy the £40 unlimited option from add ons, but it doesn't charge me anything at all. I receive a message that an error has occurred.

Resolved! Usage stats in recent 12 months

HiWhat is the way to get access to the usage stats of calls and mobile internet transfer in the last 12 months? This will clearly predict my needs for the next 12 months, however, this information appears non-existent on the ee app and 'my ee' web pa...

Resolved! could not use eu data

I am in Austria，but Why I chould not use the EU data. I don't know weather I pay the fee momthly