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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 182101 Views
  • 50 replies
  • 24 Helpful

Data suddenly stopped working in USA

I’ve been in the US for a week and my data has worked fine.This morning all of a sudden it wasn’t working. I have reception but there’s no data at all. I don’t see 4G/5G. It’ll occasionally display an E but then it disappears. Signal is intermittentl...

Resolved! Data checking

Is there a way to see what my data has actually been used on? I can see how much I have remaining, but would like to see a breakdown of how it’s been used. Thank you

JC097 by • Visitor
  • 490 Views
  • 2 replies
  • 0 Helpful

Is 4G data throttled?

When I connect to EE 4G+ Data I hit ~80Mb/s downstream but then within maybe 30 seconds or so it drops to ~30Mb/s and evenings/weekends it drops even further into single digits making it virtually useless.My signal strength in both devices varies bet...

wmj by • Established Contributor
  • 812 Views
  • 4 replies
  • 0 Helpful

Data usage

Does anyone else have issues with data usage every month I get my new data and within two days it has nearly gone (10g). This Is not possible. There is no way I can be using this much data. It is happening every month

Resolved! 4Gee balance

I use a 4Gee data sim at my caravan and it’s great. Last year it had 120GB on it for 12 months. How do I find how much is left and time left to use it please?

Mobile data performance very poor since changing phone

Hi!About a month ago I got a new phone (Galaxy S24) and put my old physical sim cards in it (old phone was OnePlus 8 Pro).I have an EE sim and a GiffGaff sim.So, now the problem:Since I changed phones, the mobile data performance on the EE sim is ver...

data roaming does not work in northern Cyprus

I want to claim a refund on unused data from a data package but I can't find how to do that.Here is why. I have a pay-as-you-go EE. I live in Cyprus (internationally recognised south side). I bought a data package at the weekend to be able to use it ...

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