A few days ago I noticed I was getting no mobile data service. When I logged on through your website to check my account it seemed to show my whole allowance for the month had been wiped from the system.
My plan includes 5GB per month and, for all the months displayed, I used less than half a GB each month. For the period beginning 16 October it shows 32kB used (note k not G). However it also shows the allowance expiring on the same date (16 Oct). When I click to get more information about usage it shows a message saying "An unexpected error occurred".
I've spent loads of time trying to get answers from your customer services or technical support teams using text messages and voice calls and I've had lots of trouble getting through. Eventually, yesterday, I got through to someone who admitted there was a problem with the system. He then said they were having trouble fixing it and the only way to get my data back would be for me to accept a new plan. He tried to put me through to someone in sales who was supposed to do this but the line just went dead.
I later got through to someone else who said she couldn't do anything because all her systems were down. She promised I would get a call back but I'm still waiting more than 24 hours later.
