Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Resolved! How do I gift data

Home data usage not reflected in app or online

For a number of months now the data useage on two of my mobiles on my account is not being reflected on my account either on the app or on my online account. I have raised this issue a couple of times with EE customer services assistants and they can...

Billing

I was given a offer 2-3 days ago but I think the offer failed as I was sent a letter home saying it’s failed and now my data has changed from what is was before.

Resolved! find out past 12 months average data average

HelloI am trying to find out past usage of data and average data through my EE and the EE app and cannot find where this information is. Can you assist?

Contacting Tech services

Does anyone else have the same issue as my business unlimited data package not being available and only getting 3gb instead of unlimited as i am being told by EE Tech that's this is a world wide issue. I haven't had my contracted data package of Unli...

Data roaming

How do I set up a roaming spend cap from UK to Netherlands

Can’t receive pictures on WhatsApp? Check this setting!

If i can just help one person with this i’ll be happy…A few weeks ago (after switching to EE, although i didnt immediately make the connection) i noticed that when i was sent pictures on whatsapp i couldnt download them, but it was only when on mobil...

Add unlimited data

The problem was that was on my ee app and was trying to get into add-on'sbut they were having a problem with it, because it just said something wentwrong try again, which I did and nothing happened just came up saysomething went wrong try again.

Resolved! Sim disconnects when connecting to mobile banking and cart checkouts

My new sim disconnects from a 4G router when connecting to mobile banking and cart checkouts. This happens on all connected devices (Windows, Mac and Android). All other services seem fine, and connection speeds and signal strength are all good.Any i...

Roaming data fair use policy - March 2024

HiI’ve just come from a conversation with someone at EE upgrades and he told me that there is not now a fair use policy on roam abroad data and that I can use my full allowance when I travel!Is this true and how on earth can I find out for sure?! .. ...