data won’t work and i can’t use it at all

[itsjustmegabb]

sent from iphone 14 pro max

i switched from o2 and went into the shop to get a new sim, everything was fine and it worked when i switched (i didn’t have any data left) and i used my new EE, i was aware that something would happen as i would get my new phone number, but all of a sudden this afternoon i cant use my sim. its stuck on EDGE and i cant sent messages nor use data or do anything, i got a text saying my number changed but nothing happened. please help.

[Chris_B]

@itsjustmegabb  Have you restarted the device since?  And did you bring your 02 number over to EE by giving your PAC to EE ?

[itsjustmegabb]

i got everything sorted about changing my phone number in the shop, and they got my pac number too… i’ve restarted my phone about 10 times and nothing works.

[Peter_W]

Hey there @itsjustmegabb, thanks for reaching out to us here on the Community!

What model of phone are you using at the moment?

Have you had a chance to check our network status checker to see if there's anything that could be happening in the area to affect your connection, too?

Peter