EE 4G dreadful at Clapham Junction

[DJW-20]

Just been out through clapham today, twice. Took 2 speedtests at different times on the platforms. 

This was it at 09:32

And at 16:38, not even a speedtest would work, let alone an imessage send. 

Is anyone else having this sort of experience there? And more importantly, does anyone have a crystal ball and could tell me if EE are planning an upgrade here? It seems like it needs one. I was also under the impression they were putting a DAS there 

[bristolian]

Out of interest, did you make a note of which bands/carriers you were using?

[Northerner]

Hi @DJW-20 

Are you on EE PAYG or pay monthly contract. 

Looks like you're connected to 4G only. 

Try restarting your device. 

Thanks 

[DJW-20]

B7

[DJW-20]

PM

PAYM on an essentials max plan. My device doesn’t support 5G but it still falls below what is expected from EE 4g. 

When I upgrade in September/October we can retest that 

Performed a manual roam when there, that has basically the same effect 

[Northerner]

Hi @DJW-20 

What device as it must be old to not have a 5G radio. If you're on 4G only you maybe limited to certain frequencies hence the speed. 

Thanks 

[bristolian]

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@Northerner wrote:

What device as it must be old to not have a 5G radio. If you're on 4G only you maybe limited to certain frequencies hence the speed. 

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This is not a scenario caused by the user being on 4G, and thus 5G being the fix

A 4G-device is capable of speeds much greater than quoted here.