SW18 (Wandsworth Town area, London) no signal for multiple users for 2 weeks

[Coolish1926]

Hi there,

I work near Wandsworth Town station and for a few weeks now, I've had no signal. It appears as if I have 5G with full bars, but there's an exclamation mark at the end. The signal come back once I'm away, for example when I leave and the train arrives at Clapham Junction the signal is back.

My colleagues who also use EE are facing the same issue.

It's frustrating that there's no way to call or message a real person directly for help.

When I call 150 and press 1 to "talk to someone," nobody is available, but I'm sent a link. Following the link for "tech support" under "network problems" only leads to a notification that they'll check for issues.

However, the problem is that they check the area where my phone is registered, not where I'm experiencing the issue. I then receive a message saying there's no problem in my area. How can I address this issue to EE???

[bristolian]

There should be an option under the "check staus" facility to specify an alternate postcode to report issues.

I've seen quite a few posts reporting issues with the "new visual service" on 150 option 1. Just ignore it and choose option 2 if it's not working for you - as per the 150 prompt, "otherwise press 2"

[Coolish1926]

Thank you for the update.

After pressing 2 then 1, I was connected to support because they recognized I had filed a report.

They informed me that there is a known issue affecting Wandsworth, Clapham, and Brixton, and efforts are underway to resolve it. They advised that if the problem isn't fixed in the next couple of weeks, I should call again!!

If there's no signal for 4 weeks, I will definitely request a refund.

[sazood]

I spoke them today and got through pretty quickly. They said there has been an issue with one of the mast’s in Wandsworth for the last few weeks but there should be improvements from the end of this week. They are still trying to fix the problem.