Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Resolved! No internet

I have two phones on my mobile contract, one of which is showing as being registered on the network and on which calls and message texts can be made. However it will not allow me access to the internet. A small X appears beside the 4G signal icon top...

Resolved! Data Sharing when on holiday

I am on holiday and my data has refreshed but I can’t gift to my son at home and cant contact EE. Is there any online chat, I have tried the telephone numbers while abroad and didn’t get through. This will leave my son without data for a week.

Top up

I got a Huawei Mobile WiFi I am in credit but can't use that credit to top it up anyone got any advice how I can top it up using my credit which I've already paid for?

Gifting data

Using NordVPN with Roaming Pass in Spain

HiI have an Apple 13 MAX phone and will be off to Tenerife shortly. I have installed NordVPN and everything is fine in the UK with the VPN connected.My question is, are there any issues using the Roaming Pass in Spain or any other EU countries with V...

Roaming Further Pass not working

I’m currently in Australia. I activated the Further Pass before leaving the UK, but I can’t use data. Calls are fine. I’ve rang CS several times and I was passed on to Tech Support 2 who still couldn’t help. We tried everything. The last thing they a...

Bought a data add on and it’s not allowing me to use also can’t ring or msg ee

Resolved! Roaming in India

I have bought an add on 120 to use whilst in India. I have switched on mobile data, mobile roaming, and automatic in the settings. I still can’t connect to any provider. I also can’t live chat with EE.Seems a bit pointless to have the add on. I had t...

Resolved! Gifting data

How do I gift data to my sons phone

Roaming

Hi, I'm set up for roaming, but while I was away in spain I couldn't get any service other than WiFi? I've checked I was set up and all was OK. When I went to Portugal in January all was OK, no issues at all? Anyone else have similar problems? And w...