Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 33 Views
  • 0 replies
  • 3 Helpful

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 165268 Views
  • 50 replies
  • 23 Helpful

5G on Xiaomi POCO F3 - Couldn't enable

I have the international version of POCO F3 and recently switched to EE network, my MI POCO F3 supports 5G connectivity but I don't see my phone connecting to 5G on EE network. What could be the possible reason? How can I enable 5G connectivity on my...

Data

I don’t understand why my mobile data is so much money 

poor upload speeds

Morning - I am using a huawei B525 4g router and getting 40Mbps download but only 0.4 upload. When I check it, the rate is good for  moment and then collapses as though it is being being clamped somewhere. Any ideas?HNY 

Screenshot 2022-12-31 at 10.16.15.png

Not enough data

I have a new contract less then a month,but have realised that I don’t have enough data to get me through the month.can I change this,or is there an add on,or do i have to wait till I can upgrade,any help would be much appreciated.happy new year ,and...

Unable to use mobile data on Fairphone3

I am unable to connect to Internet of wi-fi on my 'phone is switched off. My package is adequate, as is proven when I swap my SIM into an phone, and mobile data works.

nd8 by Investigator
  • 360 Views
  • 7 replies
  • 0 Helpful

No letting me top up my data

Every time I go to top my data with credit which it allowed me to add it doesn’t work so, why did it take the money if it doesn’t work.

Shadrack1 by Investigator
  • 317 Views
  • 5 replies
  • 0 Helpful

Re: 5gee router - check data usage

Does the 600GB FUP apply to the 5GEE 2021 router plan though? as on EE's site the mobile router plans seem different to the unlimited data plans, data plan states 600GB and the router plan still states 1000GBi've just got my 5GEE Router 2021 yesterda...

Britt98 by Visitor
  • 312 Views
  • 1 replies
  • 0 Helpful