Help - I dont have the option to gift data anymore

trudiehill · ‎06-06-2023

I have tried on both the website and the app but the option seems to have disappeared?

I have also deleted & reinstalled the app

XRaySpeX · ‎06-06-2023

Where are you?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

trudiehill · ‎06-06-2023

Liverpool

Icequeen77 · ‎06-06-2023

Neither do I 🤷‍♀️ did the same uninstalled and reinstalled app still not there

Christopher_G · ‎07-06-2023

Hi @trudiehill and @Icequeen77

It should be on the main home screen when you log in. Are you able to gift through the My EE Desktop site?

Chris

trudiehill · ‎07-06-2023

Tried both, not there, have always been able to do it it'll the past

Christopher_G · ‎07-06-2023

Sorry to hear that, @trudiehill

If you speak to our Mobile Care team, they'll be able to look into this and hopefully gift the data manually for you.

Chris